Marie Jan Lexter Antellon
Muntinlupa City
Summary
Accomplished Manager with a proven track record at Visa Inc, enhancing team performance and customer satisfaction through strategic planning and effective conflict resolution. Skilled in operations management and fostering team leadership, I excel in driving projects to completion and nurturing professional growth within teams.
Overview
17
17
years of professional experience
Work History
Manager
Visa Inc
08.2016 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Team Leader
Teleperformance
06.2010 - 08.2016
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Online English Teacher
Epark Philippines
06.2008 - 06.2010
- Worked with students between ages 6 and 31 on grammar, pronunciation and sentence construction.
- Enhanced students'' language skills by focusing on reading, writing, speaking, and listening activities.
- Gently corrected student pronunciation and grammar to improve conversation skills.
- Boosted student confidence through tailored feedback and individualized support in areas of improvement.
Education
Bachelor of Science - Secondary Education
Tanon College
San Carlos City04-2007
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Operations management
- Strategic planning
- Project management
I love dogs and collecting cute stuff
I have 6 dogs, whom i adore so much, they helped me to continue life and be happy most of the time. I love collecting books but i don't read them, i love pens, jewelries, perfumes, lipsticks and make up brushes i love to collect them.
Timeline
Manager
Visa Inc
08.2016 - Current
Team Leader
Teleperformance
06.2010 - 08.2016
Online English Teacher
Epark Philippines
06.2008 - 06.2010
Bachelor of Science - Secondary Education
Tanon College
Similar Profiles
Andrew (Andy) HardyAndrew (Andy) Hardy
Senior Software Engineer at Visa IncSenior Software Engineer at Visa Inc
Chetan NaikChetan Naik
Sr. Manager Merchant Partnership & Cobrands at Visa IncSr. Manager Merchant Partnership & Cobrands at Visa Inc
Avinash KrishnamurthyAvinash Krishnamurthy
Staff Performance Test engineer at Visa IncStaff Performance Test engineer at Visa Inc