Mariel Valera

● Works with capability leads to develop short and long-term strategy in terms of technological growth (i.e. Technical domain or focus area to build)

● Proposes, implements and supports new technological solutions that improve business operations

● Coordinates with the Resource Manager and Capability Leads in defining the proper resources to be assigned to a project

● Must be aware, updated and be able to cascade/upskill resources with the technologies that impacts or will impact accounts

● Keeps track of the cluster's certification and training progress

● Helps in defining cluster career path

● Any other work-related duties that may be assigned , such as, but not limited to:

○ Project Leading

○ Subject Matter Expert

○ Consultative help on accounts

● Team Management

● Help develop short and long-term strategy in terms of technological growth (i.e. Technical domain or focus area to build)

● Proposes, implements and supports new technological solutions that improve business operations

● Coordinates with the Resource Manager in defining the proper resources to be assigned to a project

● Must be aware, updated and be able to cascade/upskill resources with the technologies that impacts or will impact accounts

● Facilitates training and certification track of resources

● Helps in defining resource career path

● Any other work-related duties that may be assigned , such as, but not limited to: ○ Project Leading

○ Subject Matter Expert

○ Consultative help on accounts

● Team Management

• Maintained up-to-date knowledge of new Salesforce features and best practices, ensuring optimal use of available resources in line with industry standards.
• Partnered closely with business analysts to translate functional requirements into practical Salesforce solutions that aligned with stakeholder expectations.
• Reduced manual workload for sales team members by automating repetitive tasks through Salesforce workflows and Process Builder.
• Played an integral role in change management efforts related to Salesforce implementation projects, driving user acceptance testing activities and post-deployment support initiatives as needed.
• Enhanced user experience by optimizing Salesforce system configurations and customizations.
• Ensured timely resolution of technical issues by providing prompt and effective support to users across the organization.
• Collaborated with cross-functional teams to develop customized solutions that met specific business needs.

• Mentored junior team members, contributing to their professional growth and development.
• Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
• Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
• Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
• Improved user productivity and efficiency through system training and support.
• Developed and presented business cases, presentations and reports to senior management.