Mark Meng Che Ho, MBA

Achievements:

• Lead the Taiwan Client Onboarding & KYC Operations (8 teammates) and oversee Korea Client Onboarding & KYC Operations (6 teammates) , ensuring alignment with established goals and conducting performance evaluations.
• Lead the team in direct client interactions with overseas institutional clients, government entities, sovereign wealth fund or pension fund clients for onboarding and KYC periodic review process, ensuring optimized client service delivery and full compliance with regulatory standards.
• Responsible for Management Information Reports, Manager's Control Assessments, and monitoring the execution of global & local projects , ensuring team has fulfilled quality assurance of AML/KYC processes and oversee a remediation actions as needed.
• Act as the primary contact for escalation points among business, compliance, and clients to streamline the onboarding / periodic review process and enhance overall client satisfaction.
• Act as a member of China Dragon Project and establish legal vehicles for Citigroup China Securities & Futures while providing regional KYC expertise.
• Participate in Citigroup Global Markets Taiwan Securities Governance Meeting (EXCO Committee).
• Represent capital interests in the Labor-Management Meeting. (花旗環球證券勞資會議資方代表）

Recognitions:

• Citi Gratitude Bronze Award (2019, 2020) – Successfully lead Korea & Taiwan teams to accomplish the global projects.
• Citi Gratitude Applause Award (2021-2023) – Recognized the leadership in overseas institutional clients relationship management and process optimization.
• Citi Leadership Transformation Program (2022) – Nominated by Citi senior management team for high-potential leadership development in financial services.

Promotions:

• Manager(2019) → Assistant Vice President (2021), Assistant Vice President → Vice President (2022).

Achievements:

• Act as KYC/AML Subject Matters Expert and guide global policies and local regulations.
• Act as KYC Quality Control of clients onboarding, periodic review, and administrative changes events for corporate, overseas Institutional clients ,funds administrators, and custodian clients.
• Responsible for policy updates of Taiwan's local addendum and derivative business procedure.
• Responsible for Management Information Reports to the local senior management and APAC regional team.
• Host monthly KYC forum with key stakeholders and ensure any operational issues can be resolved.
• Policy Owner of Desktop Procedure - Taiwan Client Classification for Derivatives Business.
• Policy Owner of Desktop Procedure - Taiwan Local Addendum for KYC Process.
• Member of the Employee Welfare Committee at Deutsche Bank. (德意志銀行職工福利委員會成員)
• Member of Labor Conference at Deutsche Bank.(德意志銀行勞資會議勞方代表)

Recognitions:

• Recognition Award 2017 - Outstanding contribution to building a better Deutsche Bank.
• Recognition Award 2018 - Creating KYC files with outstanding performance and no quality assurance finding.

Achievements:

• Responsible for client onboarding & periodic review and FATCA outreach for global banking clients, including large local corporations, financial institutions, multinational corporations, and OBU clients.
• Responsible for Quality Control for the client onboarding & periodic review, ensuring global, Hong Kong, and local requirements have been fulfilled and no assurance findings according to external & internal audit reviews.
• Responsible for Management Information Reports to global & local main stakeholders.
• Lead the team to work with the local functional partners for client data maintenance in the core banking system.
• Able to handle multi-tasks independently and work under strictly tight deadlines and pressure.

Recognitions:

• Nominated as NGT Champion by the APAC management with top performance in the team.

Achievements:

• Successfully passed the law examinations and entered the firm with only 6% passing rate.
• Direct clients interactions with corporate and retails clients for trading activities by Foreign Exchange Services and Deposit Services, Remittance & Payments.
• Direct clients interactions with corporate and retails clients for client onboarding, administrative triggers events, FATCA outreach.
• Sales experiences for funds projects , insurance projects and credit cards at business front office.
• An excellent relationship with corporate & retail clients and the ability to resolve complex issues independently.