MAYNARD JR DORICARION
MIGRANT WORKER
JHUSHAN TOWNSHIP
Summary
Versatile and results-oriented professional with extensive experience at HENG YUAN ENERGY LTD. CO., specializing in machinery maintenance and fostering teamwork. Excelled in optimizing production efficiency and enhancing quality assurance controls. Proven leadership abilities as a Customer Service Supervisor at UNITELLER REMITANCE COMPANY, significantly improving customer satisfaction and retention.
Overview
9
9
years of professional experience
Work History
Factory Worker
HENG YUAN ENERGY LTD. CO.
01.2022 - Current
- Carefully packaged finished products and prepared for shipment.
- Inspected materials before assembly to verify compliance of quality control standards.
- Used equipment properly to avoid workplace hazards or injuries.
- Performed quality checks on finished products to identify and address discrepancies.
- Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
- Worked closely with other departments such as Quality Control or Logistics teams to ensure seamless coordination across all stages of manufacturing.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Utilized hand tools and power tools to assemble products, practicing safety measures.
- Collaborated with team members to meet daily production quotas, promoting a positive work environment.
- Operated various types of machinery, including conveyors and packaging equipment, contributing to efficient workflow.
- Increased production efficiency by optimizing assembly line processes and implementing time-saving techniques.
- Communicated effectively with supervisors regarding any issues or concerns related to machine functionality or production output.
Customer Service Supervisor
UNITELLER REMITANCE COMPANY
06.2016 - 11.2020
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Created customer support strategies to increase customer retention.
Education
Associate of Science - Computer And Information Sciences
RAMON MAGSAYSAY TECHNOLOGICAL UNIVERSITY
CASTILLEJOS, ZAMBALES 04.2001 -
Skills
Forklift operation
Machinery maintenance
Safety compliance
Machine maintenance
Workplace cleanliness
Environmental awareness
Supervisory skills
Quality assurance controls
Machinery operations
First aid training
Inventory control
Computer skills
Teamwork and collaboration
COMPUTER GAMING
I REALLY LOVE TO PLAY VIDEO GAMES THAT ENVOLVING TEAM PLAY, OBJECTIVES AND LOGICAL PUZZLE TO RESOLVE.
Timeline
Factory Worker
HENG YUAN ENERGY LTD. CO.
01.2022 - Current
Customer Service Supervisor
UNITELLER REMITANCE COMPANY
06.2016 - 11.2020
Associate of Science - Computer And Information Sciences
RAMON MAGSAYSAY TECHNOLOGICAL UNIVERSITY
04.2001 -
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