陳姿璇 Melody Chen

General affairs:

• Mailroom & Local Courier Logistics: Collect mails for in-office distribution, arranging outward mails to be posted
• Support International Shipping: import custom clearance/permit application (BSMI/NCC) processing, export shipping, customs declaration documents, track billing, and account payment processing
• Facilities Maintenance: Coffee machine cleaning & service scheduling, meeting room & office general environment check
• Office Supplies: Stock-taking, ordering, shelving, storing stationery, pantry supplies, F&B, office supplies
• Seasonal events support: office decoration (Christmas, Chinese New Year)
• Business Cards Printing

Reception Service:

• Incoming visitor/ vendor greeting
• Visitor badges management
• Main office phone line answering and redirect/ message-taking
• Designated phone to contact Building Management (cargo lift, security, building management)
• Assist with office events (All-Hands), EWC events (Festivals & Year End Party)
• General assistance to employee when required

Travelling Service:

• Support business travel booking
• Support traveler visa application
• Local ground Transportation Support: visitor airport transportation.

Finance Support

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
• Promoted maintenance of professional and courteous customer interactions across reception personnel
• Kept reception area clean and neat to give visitors positive first impression
• Used internal software to process reservations, check-ins, and check-outs.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
• Resolved customer issues quickly and notified supervisor immediately when problems escalated
• Scheduled office meetings and client appointments for staff teams
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization
• Restocked supplies and placed purchase orders to maintain adequate stock levels
• Oversaw office equipment maintenance to support continuous and uninterrupted operations
• Petty Cash Management
• Planned and booked travel accommodations for staff and provided vouchers, agendas, and transportation
• Planned coverage needs and organized services to support incoming special events
• Make reservations at restaurants
• Maintain lunch program and office comfort – Arrange purchase and delivery of lunches, make coffee
• Other administrative tasks may be required

• Assist passengers to do self-check-in and self-baggage drop
• Served passengers and followed outlined steps of service
• Offered friendly and efficient service to passengers , handled challenging situations with ease.
• Maintained excellent attendance record, consistently arriving to work on time

• Followed call center protocols when notifying participants of call purpose and use of information
• Gathered data and insights from participants during telephone interviews
• Documented records of call information
• Conducted interviews with participants to assess eligibility
• Explained questions in better detail for interviewees to allow truthful answers
• Observed participants and recorded results