Miao Wei Lei
Pharmaist
Taipei, Taiwan
Summary
Skilled pharmacist with a focus on conflict resolution, intercultural communication, and customer experience optimization. Proven ability to deliver tailored patient counseling and initiate impactful service improvements.
Overview
3
3
Languages
3
3
Certifications
3
3
years of professional experience
Work History
Pharmacist
Tri-Service General Hospital Songshan Branch
11.2025 - Current
- Dispensed medications accurately in accordance with clinical guidelines, maintaining a zero-error rate under fast-paced conditions by optimizing workflow layout and executing strict double-check protocols.
- Delivered customized patient counseling by utilizing adaptive communication methods, including tailored English consultations for foreigners and visual aids for elderly patients to ensure seamless understanding.
- Collaborated with healthcare team to resolve prescription discrepancies swiftly, managing sensitive patients dynamics with strong conflict-resolution skills to ensure smooth service.
- Proactively initiated service improvements by collaborating with management to optimize queuing audio and visual systems, successfully reducing counter bottlenecks.
Academic Guidance Counsellor
Taipei Rulin Academic School
04.2023 - 06.2026
- Developed individualized student support plans to address academic and emotional challenges.
- Managed high-stress expectations from both students and parents with active listening and deep empathy, tailoring strategic advice to alleviated academic anxiety and ensure goals were met.
Education
M.D. - Pharmacy
Kaohsiung Medical University
Kaohsiung 04.2001 -
Skills
Safety-First Mindset
Conflict Resolution
Cross-Functional Collaboration
Intercultural Communication
Customer Experience Optimization
Certification
Licensed [Pharmacist] - [2025-2031]
Timeline
Pharmacist
Tri-Service General Hospital Songshan Branch
11.2025 - Current
Academic Guidance Counsellor
Taipei Rulin Academic School
04.2023 - 06.2026
M.D. - Pharmacy
Kaohsiung Medical University
04.2001 -