Michelle Lin

Responsible for overseeing the day-to-day operations of the company's commercial business by managing a team of Account Managers who work on sales, customer service, promotion initiatives, pricing negotiations & incidents handling.

Also responsible for developing new strategies to increase revenue and improve customer satisfaction. This includes communications with product teams / customer service teams to improve existing products and services at the same time to find ways to streamline processes to make results more efficient.

• Manages the Account Management Team by creating a new structure and SOP which enhances communication cross teams internally and externally.
• Responsible for maximizing profits, increase in revenues and pricing negotiations.
• Responsible for all client facing events & communication.
• Collaborated with team members to achieve target results, continuation of enhancing process and communications.
• Resolved problems, improved operations and provided exceptional service.
• Managed team of employees, overseeing hiring, training and professional growth of employees.
• Increased customer satisfaction by resolving issues.
• Exceeded goals through effective task prioritization and great work ethic.
• Prepared variety of different written communications, reports and documents.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Worked with customers to understand needs and provide excellent service.
• Developed and maintained courteous and effective working relationships.

Leads and oversees activities of the entire key account management department. Expands and maintains relationships with strategically important and large consumers. Assigned to the highest-value key consumers with responsibility for assigned strategic account targets and sales quota.

The Team represents the whole spectrum of the business's products and services to the assigned clients. Leads key account planning and ensures that all assigned accounts are catered for and that their needs and expectations are met by the business.

• Head of the Account Management Team with the team's focus on all client communications and services.
• Used coordination and planning skills to achieve results according to schedule.
• Led projects and analyzed data to identify opportunities for improvement.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Improved operations through consistent hard work and dedication.
• Delivered services to customer locations within specific timeframes.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Exceeded goals through effective task prioritization and great work ethic.
• Increased customer satisfaction by resolving issues.
• Conducted research, gathered information from multiple sources and presented results.
• Proved successful working within tight deadlines and fast-paced atmosphere.

Manage a portfolio of accounts and are responsible for building strong client relationships, developing account management strategies, coordinating with internal teams to deliver solutions that meet clients' needs, and identifying opportunities to grow accounts.

• Worked with customers to develop strategic business and account plans.
• Organized client feedback and introduced streamlined process of replying to and rectifying complaints.
• Sold new products and services and developed new accounts to maximize revenue potential.
• Analyzed key competitors to respond to competitive threats.
• Researched emerging industry trends, applications and concepts to enhance products and services.
• Collaborated with cross department managers to determine company goals and translate goals to individual client needs.
• Provided extensive support in sales, technical and business areas to key accounts.
• Mentored junior account management professionals to develop skills and increase company revenue.
• Developed deep knowledge of customer businesses and relationship to company objectives.

Through managing the account management team, is responsible for building and maintaining excellent relationships with clients and increase in revenue and improve client satisfaction.

• Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
• Addressed and resolved customer complaints and issues to improve satisfaction.
• Identified opportunities to cross or up-sale products and communicated customer needs to appropriate team.
• Recommended new products to clients and maintained solutions-oriented problem-solving for long-term client relationships.
• Developed summaries to assess each client's participation level and determine targets for follow-up plans.
• Worked with clients to address and respond to client and partnership management issues.
• Assessed client needs and developed plans to adequately address current and future objectives.
• Retained updated knowledge of market competition and related offerings to generate favor for Product.
• Prepared and implemented strategic growth plans for territory based on company goals and expectations.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
• Communicated product quality and market comparisons by creating sales presentations.
• Managed accounts to retain existing relationships and grow share of business.
• Identified prospects' needs and developed appropriate responses along with suitable information on products and services.

• Worked closely with CEO to build up a brand new start up business and created new teams from scratch.
• Contributed to smooth business operations by planning and organizing meetings and conferences.
• Updated spreadsheets and created presentations to support executives and boost team productivity.
• Screened calls and emails and responded accordingly to support executive correspondence.
• Booked airfare, hotel and ground transportation to coordinate office travel.
• Met with top national and international executives on self-designed schedules both monthly and annually.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Managed complex calendar scheduling with focus on proper allocation of executive availability.
• Facilitated training and onboarding for incoming office staff.
• Prepared meeting agendas and briefing papers for members of board of directors and executive team.
• Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.

• Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
• Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
• Assessed marketing copy, art comps and final designs and compared with established specifications.
• Participated in promotional activities and trade shows, working with advertisers and production managers, to market products and services.
• Executed optimal sales strategies to achieve commercial goals for target market.
• Performed market segmentations, targeting and positioning for each product line.
• Recruited and hired capable team members to add value and diverse skills set to marketing department.
• Set up, completed and tracked customer surveys for local, regional and national campaigns.
• Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
• Created company brand messaging, collateral materials, customer events, promotional strategies and product commercialization.
• Developed network of related professionals to open up business opportunities.
• Managed workflow between staff, coordinating documents and creative material distribution.

• Responsible for all client exhibitions and shows internationally.
• Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
• Participated in promotional activities and trade shows, working with advertisers and production managers, to market products and services.
• Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
• Managed marketing budget and associated P&L to develop and execute marketing strategies, budgets and sales plans for business segments.
• Transformed corporate website and social media platforms to better engage customers and promote sales.
• Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
• Utilized market trends and target audience statistics to effectively and appropriately market products.
• Created company brand messaging, collateral materials, customer events, promotional strategies and product commercialization.
• Organized contacts and orchestrated innovative marketing campaigns to boost awareness, engagement and sales.
• Developed network of related professionals to open up business opportunities.

• Worked with borrowing clients to procure updated financial information on ongoing basis.
• Met with existing clients and prospects through personal calling efforts and other contacts to discuss business needs.
• Reviewed deposit profitability analysis and outlined strategies to bring unprofitable accounts back to productive status.
• Contacted prospective customers to present service options and explain details.
• Networked to identify potential new clients and expand geographic territories.
• Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
• Liaised with customers and funding sources to identify and remove roadblocks to business funding.
• Worked with clients to provide competitive commercial banking solutions and retail financing plans.
• Reconciled statements between power producers and third-party entities and achieved regulatory targets.
• Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
• Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.

• Spotted problems, generated options and recommended solutions.
• Developed valuation for complex transactions across variety of sectors.
• Created financial models and analyzed financial statements.
• Prepared contracts and related documentation according to strict standards.
• Boosted financial service sales by using cross-selling techniques.
• Gathered customer information and maintained in CRM database.
• Liaised with customers and funding sources to identify and remove roadblocks to business funding.
• Met with clients to determine financial objectives and review assets, liabilities, cash flow and other financial information.
• Identified customer financial service needs to prepare proposals and sell services.
• Worked with clients and finance companies to find optimal solutions for financing.
• Responded to customer questions and concerns or escalated to supervisor for resolution.
• Provided clients with price quotes on securities and financial information on corporations issuing select securities.
• Offered competitive commercial banking solutions and retail financing options.
• Contacted prospective customers to present service options and explain details.