Summary
Overview
Work History
Education
Skills
Timeline
Generic
MIN HSUAN KAO

MIN HSUAN KAO

Customer Support Specialist
Yonghe

Summary

Proven Customer Service Representative at TaskUs, adept in problem-solving and active listening, significantly enhanced customer loyalty through empathetic resolution of complaints. Excelled in high-stress situations, showcasing adaptability and deep product knowledge, leading to improved customer satisfaction and service excellence.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

TaskUs
07.2022 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Education

Bachelor - Foreign Languages

Chung Hua University
Hsinchu
04.2001 -

Skills

    Customer service

    Problem-solving

    Active listening

    Product knowledge

    Adaptability and flexibility

    Problem resolution

    Product sales

Timeline

Customer Service Representative

TaskUs
07.2022 - Current

Bachelor - Foreign Languages

Chung Hua University
04.2001 -
MIN HSUAN KAOCustomer Support Specialist