Mohammad Hazwan Ahna Abdul Hannan
Kuala Lumpur
Summary
Focused on help desk support and troubleshooting;
hardworking, keen to learn and capable of managing
administrative system problems efficiently and taking action
when necessary. Capable of executing hardware and
software updates and giving clients with technical help to
handle difficult issues.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
System Administration Specialist
Baker Hughes (M) Sdn Bhd
Kuala Lumpur
2022.01 - 2022.10
- Responsible as a first contact to handle any phone calls, chats and emails from Baker Hughes agents all over the world regarding their issue with the Baker Hughes applications
- Handling tickets / requests using USD ticketing application
- Worked closely with Level 2 Application support on issues that needed to be escalated whenever unsuccessful at first level
- Providing support for colleagues and clients regarding the systems
- Supports on other peripherals devices such as headsets, monitors; configure and installation of drivers
- Supports on network printers local spooling issues, local printer driver installation/configurations
- SharePoint supports eg users unable to log in, unable to upload files, access issue to certain folders
- Generate summary of unresolved incident tickets after various trials/fixes, to be escalated to the next specific level of support (Network team, Exchange Messaging team, Wintel Server team, etc)
- Performs package application installations via SCCM Current Branch for all mandatory and optional/licensed applications
- Supports on Active Directory: Add/Remove members to/from group, user profile path maintenance, home drive path maintenance and permissions checking, machine disable/enable activations
- MS Office 2016 and O365 Suite support, core support on MS Outlook related issue and errors encountered by user: unable to send/receive emails, .ost recovery, .pst repair/recovery, etc
- Supports on SAP and SAP Ariba. Guiding user to applying role, troubleshooting user access
- VPN supports to users who work off-shore or home-based, troubleshoot and analyse the errors by providing with the correct fixes/solutions
Store Supervisor
Orange Internet Café
Kuala Lumpur
2017.01 - 2021.01
- Maintenance of pc hardware and software
- On standby for any down time of outlet server
- Troubleshooting and repairing problematic pc
- Planning of outlet staffs weekly work schedule
- Planning for backup support for outlet manpower/headcount
- Recruitment and staff training
- Maintaining outlet petty cash for daily operation
- Analyzing sales, preparing reports and planning for improvement
- Consult manager for outlet improvement
- Vendor management for the Food and Beverage supply of the store
Document Sorter
Uber Malaysia
Kuala Lumpur
2017.01 - 2017.12
- Sorting documents submitted by applicants for registration of drivers
- Verifying documents for drivers application - IC, License, Insurance and other related documents
- Processing background check on the applicants (drivers)
- To complete bundled document verification
Customer Service Member
Orange Internet Cafe
Kuala Lumpur
2012.01 - 2013.01
- Customer support to computer access
Freelance Hardware and Software Support
Wantana Tech Enterprise
Kuala Lumpur
2015.01 - Current
- Providing computer and software maintenance services for
companies and individuals - Building personal computer based on customer request and compatible parts for the pc
- Troubleshooting network issues
- Troubleshooting software and hardware issues
Education
Certificate in Computer Networking -
Institut Kemahiran MARA
2012.01 - 2014.04
Sijil Pelajaran Malaysia (SPM) -
Sekolah Menengah Kebangsaan Lembah Keramat
2007.04 - 2011.04
Skills
Bahasa Malaysia - Writing & Speaking
undefinedHobbies
Freelance in :
· Mechanic - Repairing, changing and maintenance of engine parts to enhance engine performance
· Consulting/advising customer on modification that can be done and/or the parts that are compatible with the engine
· Involved in sales of motorcycle parts and services
Timeline
System Administration Specialist
Baker Hughes (M) Sdn Bhd
2022.01 - 2022.10
Store Supervisor
Orange Internet Café
2017.01 - 2021.01
Document Sorter
Uber Malaysia
2017.01 - 2017.12
Freelance Hardware and Software Support
Wantana Tech Enterprise
2015.01 - Current
Customer Service Member
Orange Internet Cafe
2012.01 - 2013.01
Certificate in Computer Networking -
Institut Kemahiran MARA
2012.01 - 2014.04
Sijil Pelajaran Malaysia (SPM) -
Sekolah Menengah Kebangsaan Lembah Keramat
2007.04 - 2011.04
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