Molly Liu
Deputy Sales Manager
Taipei, Taiwan
Summary
Sales account manage with adaptability, effective communication, and strategic planning skills. Influenced by high-end overseas private service with Centurion, recognized for diligent work and dedicated customer inquiry approach.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Deputy Sales Manager
ADATA Technology Co., Ltd.
New Taipei City
11.2023 - Current
Market Development in EEU
- 180% hit rate by quarterly continuously, 1379% YoY compared to 2022.
- Successfully opened 1 distributor and 2 new channels.
- Build strong relationships through efficient communication with distributor.
Channel strategy planning
- ROI 363% for Czech Q2 channel promotion.
- Extend brand exposure in both on/offline, increase over 3M impression (80% YoY)
- Closely progress tracking, execution and effectiveness analysis
Dedicated Lifestyle Consultant (TLS- Travel & Lifestyle Service)
American Express
Taipei
02.2023 - 11.2023
- Luxury retail expert in 2022. (Jewelry/Bags/Car/Wine...).
- MCP (Colleague engagement team) seed leader in 2021.
- Deliver world-class lifestyle requests via phone and email.
- Maintained entire family's schedule and organized events.
- Meet agreed service levels and compliance requirements.
Customer Care Professional (GSG-Global Service Group)
American Express
Taipei
01.2019 - 01.2023
- Constantly 8 times top 5 monthly performance during 2019-2020
- Navigate CRM systems and applications to service our Customers
- Deal with the complaint case for provide best service to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Language Tutor for West Point Prep.
Language Center in FJU
Taipei
01.2017 - 01.2018
- Helping student’s homework & Daily conversation training.
Education
Bachelor of Arts - English Language And Literature
Fu Jen Catholic University
Taipei, Taiwan 09.2014 - 09.2018
Skills
Ambitious and highly resilient under pressure
Excellent teamwork skills with the ability to work independently
Effective internal and external communication and coordination
Developed skill on problem solving
Strategic account development and management
WSET Level 2
Advanced certification in wine and spirits expertise.
Timeline
Deputy Sales Manager
ADATA Technology Co., Ltd.
11.2023 - Current
Dedicated Lifestyle Consultant (TLS- Travel & Lifestyle Service)
American Express
02.2023 - 11.2023
Customer Care Professional (GSG-Global Service Group)
American Express
01.2019 - 01.2023
Language Tutor for West Point Prep.
Language Center in FJU
01.2017 - 01.2018
Bachelor of Arts - English Language And Literature
Fu Jen Catholic University
09.2014 - 09.2018