Mona YI WEN CHIANG

• Acted as technical liaison managing customer SSD qualification programs, ensuring enterprise customers (HPE, Dell, QCT) achieved release milestones on schedule across multiple platforms and workloads.
• Drove end-to-end readiness by aligning validation resources with customer product lifecycle and system architecture, accelerating qualification timelines and reducing late-stage risks.
• Coordinated cross-functional teams (firmware, BIOS, validation, platform) to replicate complex issues, lead root cause analysis, and implement resolutions across NVMe and SATA SSDs, minimizing post-release failures.
• Applied workload testing (FIO, log-based analysis) and stability assessments to validate throughput, latency, and long-term reliability under production-level conditions, ensuring compliance with OEM quality standards.
• Translated technical requirements into actionable execution plans, balancing customer expectations with internal development schedules to deliver predictable, high-quality outcomes.

High-Impact Initiatives

• Introduced automation and tools that reduced SSD testing cycle time and improved issue resolution speed, accelerating customer readiness.
• Initiated an SSD validation ecosystem integrating test cases, logs, scripts, and performance specs to enhance cross-functional collaboration and knowledge sharing.
• Explored AI-driven analytics for performance prediction and log classification to support future intelligent validation practices.

Key Achievements & Skills

• Resolved multiple critical customer issues through structured program tracking and cross-team collaboration, ensuring on-time qualification.
• Improved release quality by developing automated test execution and performance analysis tools (Python, Bash), enabling data-driven decision making.
• Strong expertise in PCIe/NVMe protocols, Linux system tools (smartctl, nvme-cli, hdparm), and system-level debugging in enterprise server environments.

• Supported major OEM customers (HPE, Dell) in platform stability validation, aligning qualification plans with product lifecycle and release milestones to ensure timely readiness.
• Collaborated with internal teams to design and implement custom test plans and debug workflows, covering hardware, firmware, BIOS, and OS interactions across multiple platforms.
• Analyzed customer platform architecture and developed tailored validation scripts, coordinated lab resources, and prioritized test coverage based on system risk assessment, reducing late-stage risks.
• Led critical debug programs for customer-reported issues, driving root cause analysis across teams and preventing post-shipment failures.
• Communicated program status, risks, and findings through structured reports and stakeholder meetings with internal leadership and customer executives.

Key Achievements & Skills

• Enabled early detection of stability issues on OEM platforms, reducing post-launch issue rate and improving overall product quality.
• Built end-to-end validation processes for customer projects, from test design to issue closure and final release readiness.
• Strong expertise in server system architecture, Intel platform integration, and multi-OS testing (Linux, Windows, ESXi).
• Proven track record of cross-functional collaboration with BIOS, FW, validation, and program management teams to meet release objectives.

• Supported Microsoft in validating Surface Laptop platforms, ensuring test execution aligned with customer schedules, qualification criteria, and release milestones.
• Coordinated with Intel internal teams (BIOS, Firmware, Validation, System Architecture) to resolve platform-level issues and ensure smooth integration across components.
• Participated in the entire product lifecycle, from early operation and risk assessment through performance validation and final delivery, mitigating risks before mass production.
• Conducted system-level troubleshooting across Windows and Linux environments, ensuring compatibility, stability, and alignment of power/performance with design goals.

Key Achievements & Skills

• Maintained close collaboration with Microsoft, achieving validation milestones and deliverables on time under aggressive schedules.
• Strengthened expertise in platform integration, component interaction, and system validation methodologies across OS environments.
• Demonstrated strong problem-solving and cross-functional communication skills, enabling timely resolution of complex technical issues.
• Gained in-depth understanding of computer architecture, validation flows, and debug tools, supporting reliable product launches.

• Supported SSD validation and customer debug for NVMe and SATA drives across enterprise and server platforms, contributing to qualification and release readiness.
• Performed workload testing (FIO), secure erase procedures, and log-based analysis (smartctl) to verify performance and replicate customer-reported issues.
• Collaborated with cross-functional teams to investigate and isolate root causes, ensuring timely solutions and minimizing impact on product launch schedules.

Key Achievements & Skills

• Successfully replicated and resolved critical customer issues, improving product stability and customer satisfaction.
• Strengthened expertise in SSD validation workflows, performance verification, and system-level debugging.
• Built a foundation in cross-team collaboration that supported smooth product integration into enterprise platforms.

• Executed qualification and validation plans for server NIC solutions, focusing on technologies such as SR-IOV, iSCSI, and advanced Ethernet features to ensure product readiness.
• Performed network performance and throughput benchmarking (Medusa, Iperf, Netperf, iChariot) across multiple platforms, providing data to guide design improvements.
• Collaborated with cross-functional teams (BIOS, firmware, hardware, software) to analyze issues, track defects, and optimize system behavior, contributing to release milestones.
• Conducted compatibility and performance testing on Linux (RedHat, SLES), Windows Server, and VMware ESXi environments, ensuring cross-OS integration and stability.
• Supported debugging and root cause analysis with expertise in OSI model and TCP/IP stack, improving turnaround time for issue resolution.

Key Achievements & Skills

• Streamlined NIC testing workflows, improving defect identification efficiency and accelerating regression cycles.
• Strengthened system-level expertise in network performance tuning and validation across major server OS platforms.
• Built strong communication channels with engineering teams, ensuring smooth coordination and timely closure of issues during product development.

• Assisted Field Application Engineers in wireless communication module validation, focusing on Wi-Fi throughput, Miracast compatibility, and Bluetooth PTS (HID, HOGP) protocol testing.
• Supported duplication and root cause analysis of customer-reported issues, coordinating with engineering teams to deliver timely resolutions and maintain customer confidence.
• Managed lab resources, including BOM updates, equipment organization, and component procurement, ensuring smooth execution of validation activities.
• Conducted Windows WHCK compliance tests and Iperf-based network performance measurements to verify standards compliance and system-level interoperability.

Key Achievements & Skills

• Successfully replicated complex wireless issues across platforms, accelerating debug cycles and issue resolution.
• Built effective communication channels with vendors and internal engineers, reducing schedule delays and improving support efficiency.
• Developed strong foundational expertise in wireless protocol stacks, device interoperability, and system-level integration testing.