Myriam Lee
Junior
Summary
Professional Marketing/Sales/administrative Assistant with global luxury brand experience and exceptional customer service expertise. Ability to research and develop long-term marketing strategies for optimal business performance and subsequent growth. Passionately knowledgeable about brands and various cultures aiding in effectively securing sales, high level customer satisfaction, and customer retention. Native French speaker fluent in English and Mandarin with basic Spanish proficiencies. Dedicated with excellent experience in diverse industries. Maintains professional appearance and demeanour and expertly completes assigned tasks with a focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
CEO's Assistant
Consulting Company
10.2023 - 02.2024
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Answered high volume of phone calls and email inquiries.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Created and managed office systems to efficiently deal with documentation.
Cashier
Auchan Hypermarket
01.2023 - 10.2023
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Sales Associate
Kiabi
01.2021 - 12.2021
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Receptionist
Mandarin Oriental Hotel Group
01.2017 - 01.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Bakery Sales Assistant
Gontran Cherrier
01.2016 - 01.2017
- Utilized strong communication skills to effectively collaborate with colleagues across all departments within the bakery setting.
- Enhanced customer satisfaction by offering personalized recommendations and sharing knowledge about various baked goods.
- Collaborated with the baking team to ensure timely availability of fresh products throughout the day.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
English Tutor
Fujen University
09.2014 - 06.2015
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Improved students' written and verbal English skills through personalized learning programs.
- Enhanced students'' reading and writing skills by implementing interactive and engaging lesson plans.
- Developed personalized tutoring sessions based on student needs, leading to improved academic performance.
- Developed student confidence through positive reinforcement strategies.
Salesperson
Burberry
12.2011 - 08.2012
- Worked to build relationships with customers and built potential for additional sales.
- Increased sales and customer satisfaction through personalized servicing.
- Improved customer service and telecommunication skills to build lasting relationships.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Increased average transaction value by upselling complementary products or services based on customer needs.
Sales Associate
H&M Hennes & Mauritz
09.2010 - 06.2011
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Managed returns, exchanges and refunds in accordance with store policy.
Debt Collector
Bnp Paribas Bank
09.2009 - 08.2010
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Maintained consistently high success rate of collecting on overdue accounts.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Achieved performance goals on consistent basis.
Communications Intern
General Motors, GM
03.2009 - 08.2009
- Prepared social media posts and videos with eye for viral content strategies.
- Analyzed metrics from communication initiatives to optimize future efforts and maximize impact on target audiences.
- Organized community events to increase brand presence in local markets and foster positive relationships with stakeholders.
- Created visually appealing presentations for internal meetings that effectively communicated key messages to team members.
- Developed compelling marketing materials for various channels, increasing audience engagement and brand awareness.
- Supported public relations campaigns by coordinating media outreach efforts and securing placements in target outlets.
PR Assistant Intern
Grayling France
04.2008 - 09.2008
- Conducted thorough research on industry trends and competitor activities to inform PR strategy adjustments as needed.
- Enhanced brand visibility by creating and distributing engaging press releases.
- Supported executive thought leadership efforts by researching topics, drafting speeches, and preparing presentations for industry events.
- Assisted in the development of annual PR plans, aligning strategies with overall business goals and objectives.
Education
Master's Degree in Brand and Fashion Management -
Fujen University
01.2014 - 12.2016
Advanced Level in Chinese - undefined
National Kaohsiung Normal University
Master's degree in communication Specialization - undefined
University Paris 13
01.2010 -
Bachelor's degree in project management and communication - undefined
ISCPA
01.2009 -
Diploma in Marketing Communication - undefined
Iseg Lyon
01.2008 -
Master of Science - International Business
Ieseg
Paris,France 01.2022 - 12.2024
Skills
Word
Excel
Internet
Ethnos
PowerPoint
SPSS
Canva
Filemaker
Colada
Lotus
Outlook
Gmail
Customer Relations
Financial/ Resource Budgeting
Written & Verbal Communication
Marketing & Advertising
Content Creation
Technology & Software
Team Management
Project Development
Multicultural Communication
Leadership
Networking
Consumer Markets
Strong decision-making
Team collaboration abilities
Proactive Problem Solving
File and database management
Languages
French
Native language
English
Proficient
C2
Chinese (Mandarin)
Advanced
C1
Certification
TOEIC 985/990
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CEO's Assistant
Consulting Company
10.2023 - 02.2024
Cashier
Auchan Hypermarket
01.2023 - 10.2023
Master of Science - International Business
Ieseg
01.2022 - 12.2024
TOEIC 985/990
06-2021
Sales Associate
Kiabi
01.2021 - 12.2021
Receptionist
Mandarin Oriental Hotel Group
01.2017 - 01.2018
Bakery Sales Assistant
Gontran Cherrier
01.2016 - 01.2017
English Tutor
Fujen University
09.2014 - 06.2015
Master's Degree in Brand and Fashion Management -
Fujen University
01.2014 - 12.2016
Salesperson
Burberry
12.2011 - 08.2012
Sales Associate
H&M Hennes & Mauritz
09.2010 - 06.2011
Master's degree in communication Specialization - undefined
University Paris 13
01.2010 -
Debt Collector
Bnp Paribas Bank
09.2009 - 08.2010
Communications Intern
General Motors, GM
03.2009 - 08.2009
Bachelor's degree in project management and communication - undefined
ISCPA
01.2009 -
PR Assistant Intern
Grayling France
04.2008 - 09.2008
Diploma in Marketing Communication - undefined
Iseg Lyon
01.2008 -
Advanced Level in Chinese - undefined
National Kaohsiung Normal University