NA-TI HSU
CUSTOMER SERVICE
Panchiao City,NWT
Summary
Adept at managing high-pressure situations, I excelled in customer service and cash handling at LBC Express-Taoyuan Branch, enhancing customer satisfaction and loyalty. My proficiency in CRM and problem-solving aptitude led to a significant improvement in transaction efficiency and customer relations, showcasing reliability and a commitment to excellence.
Overview
14
14
years of professional experience
Work History
Customer Service Cashier
LBC Express-Taoyuan Branch
10.2010 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed customer orders and accurately handled payment transactions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Enhanced customer experience by providing prompt and accurate transactions.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
Accounting And Finance
Aquinas University
Legazpi City 04.2001 -
Skills
Customer Service
Cash Handling
Customer Complaint Resolution
Patience and composure
Customer Satisfaction
Reliability and punctuality
Cash handling expertise
Data entry proficiency
Cash Management
Customer inquiries
Customer Relationship Management (CRM)
Customer service excellence
Customer Assistance
Customer Relations
Multitasking
Problem-Solving
Reliable and Responsible
Problem-solving aptitude
Total Payment Calculation
Call Response and Transfer
Cash register systems
Cleaning and sanitizing
Customer Transactions
Timeline
Customer Service Cashier
LBC Express-Taoyuan Branch
10.2010 - Current
Accounting And Finance
Aquinas University
04.2001 -