NA-TI HSU
CUSTOMER SERVICE
Panchiao City,NWT
Summary
Adept at managing high-pressure situations, I excelled in customer service and cash handling at LBC Express-Taoyuan Branch, enhancing customer satisfaction and loyalty. My proficiency in CRM and problem-solving aptitude led to a significant improvement in transaction efficiency and customer relations, showcasing reliability and a commitment to excellence.
Overview
14
14
years of professional experience
Work History
Customer Service Cashier
LBC Express-Taoyuan Branch
10.2010 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed customer orders and accurately handled payment transactions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Enhanced customer experience by providing prompt and accurate transactions.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
Accounting And Finance
Aquinas University
Legazpi City 04.2001 -
Skills
Customer Service
Timeline
Customer Service Cashier
LBC Express-Taoyuan Branch
10.2010 - Current
Accounting And Finance
Aquinas University
04.2001 -
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