Nadine Hsieh

Accounts Management.

• Managed daily operations of assigned accounts, including order entry, billing, invoicing, and customer service inquiries.
• Processed incoming payments from customers, and updated records to finance accordingly.
• Monitored credit limits and other financial information related to client accounts.

Orders Management.

• Processing over 30 overseas orders weekly, and shipment schedules for subsidiaries and distributors worldwide, ensuring timely deliveries.
• Responded quickly to internal stakeholders about order status or schedule changes.

Shipment Oversight.

• Organized and monitored over 30 shipments monthly.
• Coordinating weekly logistics, negotiating with carriers, and forecasting inventory needs to ensure a seamless supply chain.
• Coordinated with customs brokers to ensure smooth and compliant international shipments.

Cross-Team Collaboration:

Communicate effectively with various multicultural teams to address production challenges and manage unexpected shipment delays.

• Collaborated with internal teams to coordinate shipments between multiple locations.
• Collaborated with internal teams such as marketing, finance and operations departments in order to ensure successful execution of projects from start to finish.
• Prepared and maintained accurate shipping documentation, including bills of lading and invoices.
• Maintained an up-to-date database of prospective clients and their contact information.

• Greeted visitors and provided them with assistance.
• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
• Performed data entry tasks into various computer systems accurately and promptly.
• Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
• Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
• Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
• Entered data into spreadsheets using Microsoft Excel or other similar programs.
• Answered questions from customers regarding products and services offered by the company.
• Organized conference room reservations for meetings or events.

• T&T Supermarket supplier- both in charge of Taiwanese and T&T brand products
• Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation
• Coordinated with diverse international retail clients such as Coupang and e-mart from South Korea and Nestle Hong Kong branch for timely delivery of beverage products
• Built and cultivated long-term quality relationships with over 15 clients by addressing needs and providing superior customer service Quoted prices, credit terms and other trade specifications Collaborated with Regional Sales Managers to make strategic sales decisions
• Maintained company's Facebook fan page, increasing 30% followers Responsible for operation and management of Taiwan B2B platform, Taiwantrade
• Traveled around Asia and attended annual FOODEX to reach customers.

• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems
• Assisted staff in shipping processes such as proper handling and storage.