Ngan Tran
Sales Assistant
Taichung City
Summary
Experienced in developing sales strategies and achieving revenue goals. Possesses the ability to build customer relationships, identify customer needs, and deliver solutions. Exceptional communication, organizational, and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
English Teacher
Yungning Elementary School
09.2023 - Current
- Created a positive classroom environment that encouraged students to take risks and explore their own ideas.
- Taught skills in English grammar and spelling, vocabulary, and proper word usage.
- Developed and adapted curriculum to encompass English reading, writing and comprehension skills.
- Create interactive games and the activities to motivate and involve students.
Part Time Co-Teacher University
HungKuang University
09.2022 - 05.2024
- Organized and used variety of teaching techniques, maximizing individual and group learning.
- Delivered engaging lesson plans, inspiring learners to explore topics outside of classtime.
- Specialize in developing students' oral communication skills, including speaking, listening, and pronunciation.
Customer Service
Emapta Global
02.2022 - 09.2022
- Provided exceptional customer service, resolving guest issues promptly and professionally.
- Strengthened client relationships through consistent communication and excellent customer service.
- Provided exceptional customer service, resolving disputes promptly and professionally.
- Provided excellent customer service, fostering repeat business from satisfied patrons.
Salesperson
3C Telephone Store
06.2021 - 12.2021
- Provided exceptional customer service, answering questions and addressing concerns before product installation.
- Maintained and fostered relationships with repeat and new customers through excellent service.
Ensured customer satisfaction by resolving complaints quickly and efficiently. - Developed and shared product knowledge, explaining performance and convenience differences.
- Informed customers about cameras, laptops, iPads, upgrades, accessories, and gaming consoles.
- Assisted customers with mobile phone issues.
- Managed the electronics and mobile phone department and made sales.
- Explained bill details, secured payments, and set up payment arrangements.
- Assisted customers with bill payments and plan add-ons.
- Addressed customer issues and responded to complaints via social media platform such as Facebook and Instagram.
Salesperson
ELISE Fashion Company
02.2020 - 01.2021
- Top 3 (one of the employees with the highest store sales of the year)
- Strong customer service and sales experience
- Ability to handle customer inquiries and issues
- Excellent communication and problem-solving skills
- Positive and friendly attitude
- Persuading customers to make purchases
- Generating repeat business from customers
- Helping attract new customers to a company
- Ensuring sales individuals are knowledgeable in the products and services their company offers
Education
BBA - International Business Management
Providence University
Taichung 04.2001 -
Skills
Strong Communication and Interpersonal Skills
Multitasking Abilities
Team Cooperation
Problem-Solving
Negotiation
Analytical Skill
Customer Relationship Building
Languages
Vietnamese
Native language
English
Advanced
C1
Chinese (Mandarin)
Elementary
A2
Software
Canva
MS Words
MS Excel
Power Point
Certification
Toeic 820
Reading, Jogging,Yoga, Singing, Drawing,. ..
Good hobbies help me stay physically and mentally healthy.
Timeline
English Teacher
Yungning Elementary School
09.2023 - Current
Part Time Co-Teacher University
HungKuang University
09.2022 - 05.2024
Customer Service
Emapta Global
02.2022 - 09.2022
Salesperson
3C Telephone Store
06.2021 - 12.2021
Toeic 820
12-2020
Salesperson
ELISE Fashion Company
02.2020 - 01.2021
BBA - International Business Management
Providence University
04.2001 -