Ngoc Hieu Lam Nguyen

Greeted guests, took orders, and served food and beverages, ensuring attentive service in a fast-paced restaurant environment.

Operated beverage station, maintaining quality and consistency of drink orders.

Communicated with customers and team members in Vietnamese, English, and Chinese, enhancing service and effectively resolving issues.

Followed food safety and sanitation procedures and assisted with restocking and side work to support efficient shift operations.

Operated cash register, ensuring accurate processing of payments through cash, cheque, credit card, gift card, and automatic debit.

Accepted cash and credit card payments, issued receipts, and provided change to support positive customer experience.

Processed customer transactions efficiently in high-traffic restaurant settings, contributing to smooth operation during peak hours.

Maintained cleanliness and organisation of checkout area to promote a welcoming shopping environment.

Assisted customers with product selections and inquiries.

Arranged merchandise on shelves for easy access by customers.

Provided personal care for elderly patients, including bathing, dressing, and grooming, to enhance their dignity and comfort.

Supported residents in daily living activities, such as meal preparation and hygiene routines, promoting independence and quality of life.

Assisted residents in safe transfers between beds, wheelchairs, and assistive devices to promote mobility and independence.

Responded promptly to call bells, ensuring timely assistance that improved resident comfort and overall well-being.

Implemented safety protocols to maintain a secure environment, ensuring resident safety and peace of mind.

Communicated effectively with residents, families, and healthcare team members.