Nikol Karadzhova
Taipei
Summary
Hardworking and detail-oriented linguist with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Energetic and empathetic individual, with effective communication and problem-solving skills, along with multicultural sensitivity.
Overview
3
3
years of professional experience
Work History
Manager
Verdi Beach Bar
Varna
04.2024 - 08.2024
- Undertake work with a high degree of integrity, and promote a positive team spirit.
- Develop and implement strategies to increase customer satisfaction and loyalty.
- Communication in different languages to welcome and meet the needs of international customers, with personal care and empathy.
- Work in a fast-paced, dynamic environment, with time and pressure constraints.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Pizza Chef
Pizza Campus
Grenoble
09.2023 - 05.2024
- Prepared multiple orders at once for speedy service.
- Clean kitchen equipment and surfaces in accordance with health and safety regulations.
- Organize workstations with necessary ingredients, tools, and equipment to ensure efficient service.
- Checked ingredients for freshness before using them to make pizza toppings.
Assistant Manager
Verdi Beach Bar
Varna
04.2023 - 09.2023
- Ensured compliance with all applicable laws, regulations, and industry standards.
- Communicated regularly with customers to gain insights into their needs.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Call Center Operator
SBT Solution
Varna
03.2021 - 08.2021
- Answered incoming calls from customers and provided information about products or services with professionalism and courtesy.
- Assisted customers with inquiries, complaints, orders, billing issues, technical support, and other customer service-related issues.
- Developed and supervised marketing campaigns and events to maximize income and achieve audience targets.
- Identified customer needs by actively listening to them during conversations.
Education
Bachelor Degree - Foreign Languages And Literatures
National Taiwan University
TaipeiBachelor Degree - Applied Foreign Languages
University of Grenoble
Grenoble 07-2025
High School Diploma -
IV Foreign Language School Frederic Joliot-Curie
Varna06.2020
Skills
- Active listening
- Calm under pressure
- Multilingual skills
- Cultural awareness
- Adaptability and flexibility
- Leadership qualities
- Teamwork and cooperation
- Food and beverage service
- Multitasking and organization
- Sales and negotiating tactics
- Strong work ethic
- Empathy and patience
- Conflict resolution
Languages
Bulgarian
First Language
English
Advanced
C1
French
Advanced
C1
Chinese (Mandarin)
Upper Intermediate
B2
HOBBIES
- Advanced swim training
- Marketing and advertising
- 6 months of volunteering in intEGre Grenoble
- Learning languages
- Yoga & Pilates
- Modelling & photography
Timeline
Manager
Verdi Beach Bar
04.2024 - 08.2024
Pizza Chef
Pizza Campus
09.2023 - 05.2024
Assistant Manager
Verdi Beach Bar
04.2023 - 09.2023
Call Center Operator
SBT Solution
03.2021 - 08.2021
Bachelor Degree - Applied Foreign Languages
University of Grenoble
High School Diploma -
IV Foreign Language School Frederic Joliot-Curie
Bachelor Degree - Foreign Languages And Literatures
National Taiwan University