Nio Kao (Tzu-Han Kao)

Performance Management

• Successfully established and maintained a stable schedule for biannual performance evaluations to ensure all employees were on track. Collaborated with the MIS team to optimize the 360-degree performance review process, achieving a 50% increase in peer review feedback rates while reducing execution time to just 10% of the previous requirement. This ensured robust feedback mechanisms and effective performance tracking for employees across diverse geographic regions and business units.

Development and Training

• Recognized inconsistencies in interview skills and methodologies among various teams within the Taiwan office. In response, developed structured interview materials based on the principles of structured interviews and the STAR questioning technique, and conducted training sessions on interview regulations, achieving participation from approximately 80 out of 120 employees.
• Additionally, addressed the gap in understanding among management regarding the execution and frequency of one-on-one meetings between managers and employees by creating a reference framework for interview communication, facilitating improved engagement and performance discussions across the organization.

Recruiting, Hiring, and Retaining Talent

• Expanded recruitment efforts beyond Taiwan, successfully integrating teams from the Middle East into the hiring strategy.

HR Business Partner

• Collaborated with CEOs, GMs, and managers from at least five business units to streamline team management and align company policies, significantly reducing communication costs and improving operational efficiency.

Employee Management

• Developed insightful reports that highlighted work-life balance concerns, promoting a healthier workplace environment while managing employee information systems, including data imports, leave policy configurations, and monthly attendance record uploads to ensure seamless integration between HRIS and attendance systems.

Performance Management

• Established a comprehensive 360-degree performance review process, ensuring robust feedback mechanisms and effective performance tracking for employees.

Employee Engagement

• Fostered effective communication between employees and management through labor-management committees, town hall meetings, and monthly Q&A sessions, enhancing employee engagement and organizational transparency.
  Planned and executed employee engagement initiatives, including monthly birthday celebrations, holiday events, and annual year-end parties, significantly boosting team morale and cohesion.

Recruiting, Hiring, and Retaining Talent

• Facilitated full-cycle recruitment processes, managing sourcing, screening, and interview coordination for various business units. Successfully filled key positions, including Product Marketing and Product Manager roles, while maintaining a strong employer brand through social media and internal communications.

HR Business Partner

• Actively participated in building a positive organizational culture and core values framework, collaborating with leadership to align HR strategies with business goals.
  Managed personnel updates, contract renewals, and organizational chart maintenance while supporting multiple entities' HR processes and policy updates.

HRIS and Policy Development

• Managed employee information systems, including data imports, leave policy configurations, and monthly attendance record uploads, ensuring integration between HRIS and attendance systems.
  Assisted in establishing and enhancing local HR policies, such as the Code of Conduct and rental applications, promoting a clear organizational framework.

Administrative Management

• Oversaw administrative functions, including office relocations, vendor communications, supply inventory management, and office equipment maintenance, contributing to a well-organized work environment.

• Managed payroll processes and developed internal employee training programs, ensuring compliance with corporate standards and budget constraints.
• Planned and coordinated administrative procedures and systems, improving HR policies and processes to enhance employee engagement.
• Organized annual off-site team activities, coordinated both local and overseas town-hall meetings, and ensured quality control in all event logistics.
• Coordinated all travel arrangements, including business itineraries, and served as the primary contact for office management vendors and landlords.
• Oversaw office maintenance, including equipment, supplies, and pantry stock, and managed repairs to maintain optimal office conditions.
• Led the Taiwan office setup and relocation process, optimizing the onboarding experience for new hires to facilitate smooth transitions.

• Successfully hiring 7–10 new monthly employees across various departments and levels, including Technology, Marketing, Business Development, Design, Finance, Corporate Services, Category Management, and Warehousing from entry to VP level.
• Executed HR projects and supported workforce planning, compensation and benefits, employee retention, performance management, and employee relations for the Taiwan office, while assisting in the office relocation project under headquarters' guidance.
• Planned and organized monthly, quarterly, and annual employee welfare events, such as Christmas parties, birthday celebrations, and the Year-End party, to enhance team cohesion and morale.
• Optimized onboarding and offboarding processes to ensure smooth transitions and operational efficiency.
• Managed all people operations and administrative activities for the Taiwan office, including monthly payroll consolidation with a CPA firm, and coordinated communications with contractors, vendors, staff, and management.

• Trained and managed a team of over 100 shoppers by developing structured training programs and scalable educational modules, ensuring consistent service quality as the team expanded. Focused on establishing clear training tiers to support continuous professional development and operational optimization.
• Established and streamlined shopper processes for honestbee’s grocery business, setting standards for efficiency and scalability.
• Collaborated with other management associates to brainstorm and develop viable business models, building operational processes from the ground up (0-1) to ensure seamless implementation.
• Spearheaded the development of a comprehensive hypermarket database, overseeing store operation processes and enhancing workflow efficiency across locations.