Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Hi, I’m
Olivia Krisselia Ikwan
Receptionist
Taipei
Summary
Overview
3
years of professional experience
4
years of post-secondary education
3
Languages
Work History
BruceTaipei City, TPE
Receptionist
08.2023 - Current
Job overview
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Played instrumental role in maintaining clean work environment by coordinating office maintenance and cleaning schedules.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Developed strong working relationships with team members, fostering positive work environment.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Managed over 50 rooms check-in or check-out per day.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
賴福峰
Waitress
10.2021 - 05.2022
Job overview
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
- Provided timely tableside assistance to guests requiring additional condiments or utensils.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Supported needs of 4-6 person wait staff who attended to specific needs of countless customers daily for hotpot restaurant with social relevancy and intentionality
林華
Factory Worker
06.2021 - 07.2021
Job overview
- Consistently met or exceeded personal productivity goals set forth by management, driving overall team success.
- Conducted routine quality checks using precision measuring tools, guaranteeing high standards were met consistently.
- Operated various types of machinery, including conveyors and packaging equipment, contributing to efficient workflow.
- Communicated effectively with supervisors regarding any issues or concerns related to machine functionality or production output.
Education
National Chi Nan UniversityTaiwan, Nantou County, Puli Township
MBA from Management of Hospitality And Tourism
08.2020 - 08.2024
University Overview
Skills
Clerical Support
Timeline
Receptionist
Bruce
08.2023 - Current
Waitress
賴福峰
10.2021 - 05.2022
Factory Worker
林華
06.2021 - 07.2021
National Chi Nan University
MBA from Management of Hospitality And Tourism
08.2020 - 08.2024
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