Oscar Kin Man Cheung
Senior Sales
Taichung,TXG
Summary
Customer-oriented General Manager with 5years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
3
3
Languages
2
2
years of post-secondary education
7
7
years of professional experience
Work History
General Manager
Homes Shopping
Taichung, Taiwan
11.2016 - 05.2021
- Developed effective business plans to align strategic decisions with long-term objectives.
- Developed and maintained relationships with customers and suppliers through account development.
- Worked flexible hours; night, weekend, and holiday shifts.
Shop Manager
Mango X'press
Hong Kong , Hong Kong
12.2015 - 06.2016
- Managed inventory control, cash control and store opening and closing procedures.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints through communicate and introspect.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Second In-charge
Mastermind Production
Hong Kong , Hong Kong
05.2014 - 12.2015
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Maintained records related to sales, returns and inventory availability.
- Increased sales by offering advice on purchases and promoting additional products.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
Education
Higher Diploma - Sales, Marketing And Advertising
HKU SPACE Community College
HONG KONG 09.2012 - 05.2014
Skills
Sales processes
Timeline
General Manager
Homes Shopping
11.2016 - 05.2021
Shop Manager
Mango X'press
12.2015 - 06.2016
Second In-charge
Mastermind Production
05.2014 - 12.2015
Higher Diploma - Sales, Marketing And Advertising
HKU SPACE Community College
09.2012 - 05.2014
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