Pamela Chang

• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Responsible Realtek and Asmedia Product line. Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
• Handled customer relations issues, enabling quick resolution, and client satisfaction. Such as ASUS.Wistron. IEC.Asrock. SMC. AAEON.ASUSTOR.Portwell..etc
• Increased sales revenue $129M/Y by developing and implementing effective sales strategies.
• Maintained relationships with customers and Vendors, found new ones by identifying needs and offering appropriate services.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.

• Provide telecom and IT solution to Top 500 Enterprises in Taiwan , including retail、Banking、Insurance、Building industry.
• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.

• Responsible active component Product line, ex: ADI. ALTERA. EXAR. CaMD
• Followed up with customers(Altek) after completed sales to assess satisfaction and resolve technical or service concerns.
• Increased sales revenue $USD $5 million dollars by developing and implementing strategic sales plans.
• Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
• Built strong client relationships through consistent communication and effective problemsolving.

2001-2003

• Responsible for mail infrastructure and internet service maintenance.
• Responsible for DNS product and customer technical service.
• Planning Global Com seminar and activity

2003-2007

• Provide mid-sized, smaller and Top Enterprises IT online service solution.
• Annual budget control and marketing activity planning.
• Product and Brand execution and strategy planning.
• Communicate with different internal departments
• Client and Partner relationship management.