Merchandise sales
PAO-JEN CHIOU
Financial Engineering
Taichung,Taiwan
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated Lien-Wen professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
12
12
years of post-secondary education
3
3
Certifications
Work History
IT Analyst
ANCA Motion
Taichung, Taiwan
07.2022 - Current
- Planned computer systems using information engineering and structured analysis.
- Developed diagrams to describe and lay out logical operational steps.
- Presented business leaders with ROI estimations to drive project planning.
- Installed system updates to address vulnerabilities and reduce security issues.
- Established requirements to bolster management decision support reporting.
- Enhanced and reconstructed computer systems to increase efficiency.
- Investigated system issues and implemented resolutions to reduce downtime.
- Participated in internal audits regarding quality management system.
- Assessed business requirements to create focused solutions.
- Reviewed technical work of consultants and third-party support providers.
The Principle's Secretary and Data Analyst
Ecornel language school
Taichung, Taiwan
02.2022 - 06.2022
- Identified and documented detailed business rules and use cases based on requirements analysis.
- Researched and resolved issues regarding integrity of data flow into databases.
- Upheld security and confidentiality of documents and data within area of responsibility.
- Collaborated with business-unit leaders to identify and prioritize problems.
- Participated in requirements meetings to understand business needs.
- Used statistical methods to analyze data and generate useful business reports.
International Sales Represenative
Lien Wen international company (Bus information and entertainment system)
Taichung, Taiwan
05.2020 - 12.2021
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used coordination and planning skills to achieve results according to schedule.
- Handled the customers calls per day to address customer inquiries and concerns.
- Served customers and followed outlined steps of service.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Software Engineer (customer Service)
Good Service company (Customs declaration software)
Taipei, Taiwan
07.2005 - 07.2010
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Served customers and followed outlined steps of service.
- Improved operations through consistent hard work and dedication.
- Worked with the customers to understand needs and provide excellent service.
- Managed on-site evaluations, internal audits and customer surveys.
- Used Microsoft Word and other software tools to create documents and other communications.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Identified issues, analyzed information and provided solutions to problems.
Education
Ph.D. - Financial Engineering
University of Southern California
USA 08.2013 - 05.2019
Master of Science - Financial Engineering
University of Southern California
USA 08.2011 - 05.2013
Bachelor of Arts - Spanish Language And Literature
Tamkang University
Taiwan 08.2000 - 06.2005
Skills
Understanding of sales retention
Sales and marketing strategies
Product and service sales
TCP/IP
Desktop support
Technical issues analysis
Mac systems
Software diagnosis
Data recovery
Technical equipment inspection
Operating system management
Instruction and training
Helpdesk call support
Issue troubleshooting
Complaint resolution
PC component diagnostics
Network diagnostics
Microsoft Outlook
Wide-area Networks
Microsoft Office Specialist (MOS) Expert
Certification
Cisco CCNA CCNP CCIE MCSE
06-2006
TOEFL 105
08-2010
GMAT-720
11-2010
Timeline
IT Analyst
ANCA Motion
07.2022 - Current
The Principle's Secretary and Data Analyst
Ecornel language school
02.2022 - 06.2022
International Sales Represenative
Lien Wen international company (Bus information and entertainment system)
05.2020 - 12.2021
Ph.D. - Financial Engineering
University of Southern California
08.2013 - 05.2019
Master of Science - Financial Engineering
University of Southern California
08.2011 - 05.2013
GMAT-720
11-2010
TOEFL 105
08-2010
Cisco CCNA CCNP CCIE MCSE
06-2006
Software Engineer (customer Service)
Good Service company (Customs declaration software)
07.2005 - 07.2010
Bachelor of Arts - Spanish Language And Literature
Tamkang University
08.2000 - 06.2005
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