PAO-JEN CHIOU

• Collect information on competing products and analyze their core competitiveness, market share, advantages and disadvantages, and assist our company in developing from traditional bicycles to build E-bike ecosystem
• Produced monthly reports using advanced Excel spreadsheet functions.
• Used statistical methods to analyze data and generate useful business reports.
• Improved decision-making processes with accurate data analysis and visualization techniques.
• Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
• Utilized data visualization tools to effectively communicate business insights.
• Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.

• Azure Administrator
• Communication with Singapore IT manger and Hong Kong IT manager.
• Help to introduce new information system to TW branch.
• Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
• Decreased downtime by proactively identifying potential IT issues and implementing preventative measures.
• Troubleshot critical incidents involving network outages or security breaches, swiftly implementing remediation plans to minimize impact on operations.
• Increased productivity with tailored training programs designed to improve employee proficiency in key software applications quickly.
• Bolstered data integrity and access control by developing and enforcing strict IT policies.
• Build Internet topology at 4 new offices
• Improved user experience, monitoring feedback and making necessary adjustments to software applications.

• Communication with AU IT teams
• Improved user experience, monitoring feedback and making necessary adjustments to software applications.
• Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
• Developed custom solutions for clients, tailoring technical specifications to meet unique needs.
• Optimized system performance by conducting regular audits and resolving identified issues.
• Authority of distribution
• Provide the solutions for IT issues
• Azure administrator
• Responsible for the ticket of China, Korea, India, Taiwan and Japan

• Communication with parents and Foreign teacher as school representative
• Maintained daily report documents, memos and invoices.
• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
• Managed executive calendars, scheduling appointments and meetings to optimize time management.
• Handled disciplinary referrals with calm, logical approach to student behavior.
  
  Attended annual meetings with special education and 504 students to represent needs
  of school district.
  
  Allocated school budgets and solicited additional funding from grant programs with well-
  written applications.
  
  Served as liaison between parents and students.

• Responsible for Cold Calling and Branding on AU, South America and Europe.
• Developed relationships with clients and potential clients to improve business growth.
• Collaborated with Regional Sales Managers to make strategic sales decisions.
• Set objectives and led sales team to achieve aggressive global sales goals.
• Increased global footprint by building product and promotion launch plans into international markets.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Retained 21 % of clients and brought in 32 new clients resulting in increased revenue and improved customer satisfaction scores.
• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Increased sales revenue by developing and implementing strategic sales plans.

Managed and motivated employees to be productive and engaged in work.

Accomplished multiple tasks within established timeframes.

Maximized performance by monitoring daily activities and mentoring team members.

Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Increased client revenue through continuous monitoring, analysis, and optimization of SEO performance metrics.

Improved website rankings by conducting thorough keyword research and implementing effective on-page optimization strategies.

Managed and motivated employees to be productive and engaged in work.

Accomplished multiple tasks within established timeframes.

Fix any issues of our products ,including software ,hardware and internet, form our customers.

(1) Supply chain management service platform
(2) Logistics information platform
(3) Sea and air transport industry integration system
(4) International Express Integration System
(5) Shipping Agency and Container System (6) Warehouse Transfer System (WMS)
(7) Transportation System (TMS)
(8) International Trade Document System
(9) Import and Export EDI Customs Clearance System
(10) Construction of logistics customer operations headquarters

• Exhibited strong technical aptitude and application expertise resulting in optimized performance, continuous improvement recommendations and product innovation.
• Supported software integration and implemented maintenance enhancements.