Pascal Dahana

• Developed content strategies that increased engagement in campaigns
• Optimised marketing operations, streamlining user experience
• Sourced resources and established partnerships to strengthen project initiatives

• Supported photographers and videographers during studio and on-location shoots by setting up backdrops, adjusting lighting, and capturing B-roll footage to enhance visual storytelling.
• Prepared, packed, and maintained A/V equipment (cameras, lenses, tripods, microphones, and lights), ensuring all gear functioned properly and batteries were charged before each shoot.
• Utilised analytics tools to track user engagement and optimise future media strategies.
• Utilised advanced analytics tools to track campaign metrics and adjust strategies accordingly.
• Devised bespoke media and communications plans to meet client growth goals.

• Guest Engagement: Welcome guests warmly, present menus, and answer detailed questions regarding ingredients, preparation methods, and daily specials.
• Order Management: Took accurate food and beverage orders, provided tailored recommendations, and successfully upsold appetizers, desserts, or paired beverages.
• Delivered food and drinks to guests at tables, ensuring timely service and customer satisfaction. Delivered meals and drinks to tables efficiently, ensuring accuracy, optimal presentation, and ideal serving temperatures.
• Monitored guest tables to promptly refill drinks and clear used plates, enhancing overall dining experience. Monitored tables proactively to refill drinks, clear empty plates (pre-bussing), and anticipate guest needs throughout meals.
• System Operation: Enter orders promptly and accurately into the POS (Point of Sale) system to ensure seamless communication with the kitchen and bar staff.
• Executed opening and closing duties, including cleaning dining areas and preparing tables for service. Performed opening, closing, and side-work duties, including rolling silverware, restocking condiment stations, and ensuring dining areas remain spotless and compliant with health regulations.

Managed high volume of customer enquiries with friendly, proactive problem-solving via telephone, email, and online instant messaging.

• Resolved customer complaints quickly and professionally, contributing to high customer retention and satisfaction.
• Provided text-based customer service via various communication channels
• Accurately log all case details into the CRM system and proactively follow up to confirm that the problem has been resolved.
• Continuously update product knowledge and internal processes to provide efficient and accurate responses.
• Work closely with cross-departmental teams to escalate and resolve complex issues.

Assisted in setup and tuning of AI-powered automated responses to ensure smooth customer feedback, identified suitable editing prompts, and followed up on project details.

• Developed innovative design concepts for various clients, enhancing brand visibility and engagement.
• Created promotional posters, social media graphics, digital ad creatives, and email templates to support marketing objectives.
• Produced, storyboarded, and edited video content, including instructional tutorials, promotional clips, and short-form content for social platforms to enhance engagement.
• Managed multiple design projects simultaneously, prioritising tasks to maintain high-quality output.
• Adapted quickly to new design software and tools, maintaining a cutting-edge skill set.

• Sanitation: Thoroughly clean and sanitise bathrooms, kitchens, and break areas, ensuring the proper disposal of trash and recycling.
• General Cleaning: Sweep, scrub, mop, and vacuum floors; dust and polish furniture, fixtures, and window ledges.
• Linen & Laundry Management: Change bed linens, wash, iron, and fold laundry, and manage the inventory of clean towels and bedding.
• Monitored and replenished cleaning supplies, toiletries, and room amenities, ensuring consistent availability for optimal guest experience.: Monitored and replenished cleaning supplies, toiletries, and room amenities to ensure availability.
• Equipment Maintenance: Safely operate and maintain cleaning equipment (e.g., vacuums, floor buffers) and ensure all tools are stored correctly.
• Identified and reported safety hazards, damages, and necessary repairs to management for timely resolution, contributing to a safe environment.: Identify and report any safety hazards, damages, or necessary repairs to management or the maintenance department.

• Order Verification: Pick and inspect items against physical packing slips or digital RF scanners to ensure the correct product, quantity, and SKU are being shipped.
• Inventory Tracking: Scan barcodes and update the Warehouse Management System (WMS) in real-time to log inventory movement and confirm order dispatch.
• Quality Assurance: Identify, set aside, and report any damaged, defective, or expired goods before they are packed and shipped to the customer.
• Packaging & Assembly: Select the appropriate box size and protective materials (e.g., bubble wrap, packing peanuts, void fill) to safely secure items and prevent damage during transit.
• Labeling & Documentation: Printed and affixed shipping labels, packing slips, and necessary hazardous materials or handling instructions (e.g., "Fragile") to ensure compliance and accuracy in shipments.
• Station Maintenance: Maintained clean, organised, and safe packing station while restocking packing supplies (boxes, tape, labels) to minimise workflow interruptions.