PATRICK PENG
Customer Engineer C4
Hsinchu
Summary
Customer engineer offering more than 6.5 years of experience in troubleshooting, tool maintenance and customer cooperation. Applies technical expertise and diagnostic abilities toward solving problems and maintaining usability and performance.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Customer Engineer (C4)
Applied Materials
06.2017 - Current
l Local Technical Support | Applied Material OCT 2022 – PRESENT
- TSMC F12B H20E early engagement (Tool installation/Startup flow optimization/Issue control and management).
- Design and integrate preventive maintenance flow.
- TSMC F12B Resolution and GL matching engagement and optimization.
- SEMVision G7E/G10/G10E/H20 issue control and management.
- SEMVision G7E/G10/G10E/H20 down event support.
- SEMVision G10/G10E available time improvement.
l TSMC F12B DRSEM R&D Team Leader | Applied Material OCT 2018 – SEP 2022
- TSMC F12B G10 early engagement (Tool installation/Startup flow optimization/Procedure optimization).
- Cooperated with customers and summarized tool issues in TSMC RD weekly meeting.
- Dedicated in SEMVision tool particle issue, arcing troubleshooting, IQM project implement, and data analysis.
- Maintained RD tool performance and increased available time.
- Partnered with PDC GPS to share knowledge and solved hardware issues.
l Customer Engineer | Applied Material SEP 2017- SEP 2018
- SEMVision G6 to G6 Plus upgrade project.
- SEMVision G6 Plus to G7 upgrade project.
- Preventive / Corrective maintenance.
- Customer cooperation.
Education
Master of Science - Mechancal Engineering
Taiwan University of Science And Technology
Taipei, TPE 07.2011 - 07.2013
Skills
Awards
FY19 Q1Q2 AMT Outstanding Employee Award
Winner Team - TSMC N3 Customer Engagement and Support [2022]
Timeline
Customer Engineer (C4)
Applied Materials
06.2017 - Current
Master of Science - Mechancal Engineering
Taiwan University of Science And Technology
07.2011 - 07.2013
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