Paul Kuo
Training & HR Director
Sanchong District
Summary
Results-driven leader with over 25 years of experience in the automotive industry specializing in service operations, HR management, and training development. Successfully led teams across departments in Mercedes-Benz Taiwan's dealer network, achieving record-high revenues and fostering high customer satisfaction. Experienced in team leadership, operational efficiency, and customer satisfaction. Utilizes strategic planning to streamline service center processes and enhance team performance. Track record of fostering a collaborative work environment and effectively addressing customer needs. Dedicated to driving success in every aspect of role.
Overview
31
31
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
Service Center Director
Authorized Mercedes-Benz Dealer
01.2023 - Current
- Implemented corporate strategies and achieved NT$423M in 2024, a record-high performance
- Supervised front desk, reception, and back-end technical teams (engine, paint, body, parts)
- Oversaw training, evaluation, and attendance of all personnel
- Managed critical customer complaints and improved satisfaction ratings
- Acted as key liaison to the general agent (Taiwan Mercedes-Benz HQ)
- Developed and monitored annual budget and cost control
Training Manager
Mercedes-Benz Taiwan
06.2004 - 12.2022
- Managed training for sales and service personnel across dealership network
- Executed Global Training Center programs from Germany HQ
- Supervised certification and internal coaching system
- Operated Taiwan's official Mercedes-Benz training center
Associate HR Director
Mercedes-Benz Taiwan
01.2012 - 12.2014
- Directed compensation & benefits policies
- Managed workforce planning, salary structure, promotions, bonuses, and insurance
- Led employee training and recruitment projects
- Conducted performance evaluations and managed expat assignments
- Ensured HR compliance and organized events (Family Day, health checks, staff meetings)
Assistant Manager
Lianzhong/Huanpeng Motors
06.2000 - 06.2004
- Provided technical support for service centers
- Organized internal training for service technicians
Trainer
China Motor Benz
10.1994 - 05.2000
- Designed and conducted training for new car sales, technical services, and soft skills
Education
MSc - Mechanical Engineering
University of Manchester
06.1992 - 08.1994
BSc - Mechanical Engineering
Feng Chia University
09.1988 - 06.1990
Diploma - Mechanical Engineering
National Taipei Institute of Technology
09.1983 - 06.1988
Skills
Leadership trained
Operational excellence
Staff training and development
Analytical thinking
Teamwork and collaboration
Problem-solving abilities
Team leadership
Multitasking Abilities
Organizational skills
Problem-solving aptitude
Staff development
Personal Information
Driving License: 普通小型車駕照
Timeline
Service Center Director
Authorized Mercedes-Benz Dealer
01.2023 - Current
Associate HR Director
Mercedes-Benz Taiwan
01.2012 - 12.2014
Training Manager
Mercedes-Benz Taiwan
06.2004 - 12.2022
Assistant Manager
Lianzhong/Huanpeng Motors
06.2000 - 06.2004
Trainer
China Motor Benz
10.1994 - 05.2000
MSc - Mechanical Engineering
University of Manchester
06.1992 - 08.1994
BSc - Mechanical Engineering
Feng Chia University
09.1988 - 06.1990
Diploma - Mechanical Engineering
National Taipei Institute of Technology
09.1983 - 06.1988
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