Summary
Overview
Work History
Education
Skills
Awards
ENTREPRENEURSHIP & PUBLIC ENGAGEMENT
Certification
Timeline
Generic

Peggy Yang

Deputy Director, Global Service Technical Department
Taipei

Summary

Experienced leader in product service innovation, AI-driven operations, and global business transformation within the tech industry. Successfully led intelligent repair projects and implemented advanced AI technologies. Managed global service operations and budgets. Skilled at fostering collaboration between departments to improve quality, streamline processes, and enhance customer satisfaction. Proficient in public communication and aligning cross-functional stakeholders to shape public perception and influence executive decisions.

Overview

16
16
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
1
1
Language

Work History

Vice Director, Global Service Technical Department

ASUS
01.2023 - Current
  • Led the integration of three departments (Service Quality, Technical PM, and Operation Planning) to create a unified service innovation unit.
  • Drove the adoption of AI-enhanced repair intelligence (e.g., step-by-step guidance, parts prediction, diagnosis), improving repair consistency and quality across global sites.
  • Managed NPS strategy with hybrid NLP engines (Azure GPT, BERT, and internal Bery) for sentiment analysis and issue mining across 16 or more languages.
  • Piloted agentic workflow testing to accelerate development and internal knowledge reuse.
  • Represented ASUS in the 2024 PR engagement with Gamers Nexus to rebuild global consumer trust.

Manager, Service Quality Department

ASUS
01.2018 - 01.2023
  • Oversaw global repair service quality; implemented AI tools for root cause analysis and operational issue prediction; achieved 16 consecutive quarters of NPS growth and dissatisfaction decline.
  • Led warranty budget planning for Zenfone service, tracked monthly cost performance with accounting, provided corrective strategies, and kept hitting the annual budget target for the past six years.
  • Led ISO certification projects (ISO 9001, 14001, 45001, 27001) for global after-sales sites; achieved ISO 27001 in 2023, and aligned service systems with SSDLC security standards.
  • Designed internal dashboards for the global service management team to monitor global repair metrics, incident clustering, and field escalations.

Product, Supply Chain, and NPI Project Roles

ASUSTeK & BenQ
01.2010 - 01.2015
  • Held cross-functional roles spanning product launch, NPI transition, and supply chain coordination.
  • Delivered high-profile innovations, including the Nexus 7 tablet (CES 2012) and a glass-free 3D tablet (Computex 2011).
  • Led cross-department collaboration with ODMs to bring new touch/display technologies to mass production.
  • Coordinated between R&D, procurement, and sales to optimize delivery schedules and production capacity.

Education

MA - Cultural Heritage Studies

University College London (UCL)
London, United Kingdom
10.2013 - 10.2014

BA - International Business

National Taiwan University
Taipei, Taiwan
09.2006 - 06.2010

Skills

  • AI for Business: Azure GPT, Internal BERT Models, OCR, Image Recognition
  • Global Service & Quality Strategy
  • Brand Communication & Crisis Engagement
  • Budgeting & Financial Accountability (Warranty/Operations)
  • ESG & Heritage-driven Social Innovation

Awards

2025 Red Dot Design Award – Asus Repair Assistant, ASUS Design Thinking Innovation Award – 1st Place (2021, 2022), Moderator, APFSD Workshop, Resilient Planet for All (2023), Tzu Chi International Youth Leadership Program – Certificate (2022), School 28 – Social Innovation Talent Certificate (2021)

ENTREPRENEURSHIP & PUBLIC ENGAGEMENT

  • Co-founder | 六然居 Liok Jiān-khi
  • 2016–Present
  • Historical preservation initiative collaborating with academics & research institutions.
  • Co-published 3 culturally significant archives:
  • 2018 台灣民報復刻
  • 2017 台灣重建協會與二二八事件文書
  • 2016 大正十三年治安警察法違反事件審錄
  • Represented organization at Taiwan Culture Day 2017, hosted by Ministry of Culture.

Certification

Design Thinking Bootcamp

Timeline

Design Thinking Bootcamp

09-2024

Vice Director, Global Service Technical Department

ASUS
01.2023 - Current

Tzu Chi International Youth Leadership Program

09-2022

• School 28 -Social Innovation Talent Certificate

09-2021

Manager, Service Quality Department

ASUS
01.2018 - 01.2023

MA - Cultural Heritage Studies

University College London (UCL)
10.2013 - 10.2014

Product, Supply Chain, and NPI Project Roles

ASUSTeK & BenQ
01.2010 - 01.2015

BA - International Business

National Taiwan University
09.2006 - 06.2010

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Peggy YangDeputy Director, Global Service Technical Department