Summary
Overview
Work History
Skills
Timeline
Generic
PEI-NING CHEN

PEI-NING CHEN

Taoyuan City

Summary

  • Chinese Culture University
    College of Journalism & Communication

Overview

4
4
years of professional experience

Work History

Receptionist

Gogoro Inc.
02.2021 - Current
  • Customer Interaction: Actively engaged with customers, building a professional image and nurturing strong connections to boost brand influence.
  • Problem Solving: Attentively listened to customer needs, cultivating excellent problem-solving skills to elevate overall customer satisfaction promptly.
  • Electric Scooter Inspection within a Limited Time and Instruction: Efficiently executed vehicle safety inspections and conducted group orientations within tight time constraints, ensuring a positive riding experience.
  • Data Management: Oversaw customer data updates, actively contributed to sales channel development, and systematically conducted outbound surveys, successfully inviting customers and friendly establishments to join the Gogoro community.

Sales Representative

AEON MOTOR Co., Ltd.
02.2020 - 01.2021
  • Electric Scooter Sales: Understand customer needs, provide information on suitable electric scooter models, facilitate transactions, and consistently achieve or surpass monthly sales targets and performance objectives.
  • Customer Issue Resolution and After-Sales Service: Attentively listen to customer concerns, empathize with their needs, and offer timely and effective solutions from the customer's perspective.
  • Sales Channel Development: Establish partnerships with nearby businesses, actively develop sales channels to increase awareness of AEON Motor.
  • Group Riding Events: Plan safe routes for large-scale events, encourage motorcycle owners to participate in group riding activities, fostering brand unity among customers.

Skills

    Currently working as a receptionist in a Gogoro store, I have served more than 500 customers I possess experience in observing customer emotions, as well as communication and negotiation skills

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Timeline

Receptionist

Gogoro Inc.
02.2021 - Current

Sales Representative

AEON MOTOR Co., Ltd.
02.2020 - 01.2021

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PEI-NING CHEN