Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Peilin Lu

Aviation Management

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

15
15
years of professional experience
6
6
years of post-secondary education

Work History

Crew Scheduling Manager

Starlux Airlines
Taoyuan City
05.2023 - Current
  • Maintained professional, organized, and safe operation of flight schedule and workforce arrangement.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Company operation flight and crew roster/ pairing planning and schedule analysis.
  • Human resources cost accounting.

Crew Performance Management Manager

Starlux Airlines
Taoyuan City
01.2023 - 04.2023
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved online crew performance shortfalls and handled customer complaint cases with solutions.
  • Maximized cabin crew performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with cabin crew team and the internal departments.

Performance Executive

Starlux Airlines
Taoyuan
06.2018 - 12.2022
  • Established and implemented departmental policies, goals and objectives.
  • Prepared and drafted new policies to benefit company in meeting objectives.
  • Interviewed, recruited and trained new onboarding candidates.
  • Anticipated and tracked operational and tactical risks to provide strategic solutions.

Cabin Crew Instructor

Emirates Airlines
Dubai
08.2014 - 05.2018
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Delivered in-depth training to cabin crew team in preparation of onboard performance requirement.

Cabin Supervisor

Emirates Airlines
Dubai
12.2008 - 05.2018
  • Reported damages, maintenance problems, safety issues, and potential hazards to management.
  • Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
  • Responded to customer inquiries and resolved complaints to increase satisfaction.
  • Monitored staff performance and provided feedback to drive productivity.

Education

No Degree - Organizational Leadership

MIT Sloan School of Management
04.2001 -

Master of Science - Education of Health Science

National Taiwan Normal University
Taipei
09.2004 - 06.2006

Bachelor of Science - Public Health

National Defense Medical Center
Taipei
06.2000 - 06.2004

Skills

    Strategic planning

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Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 20 staff members.
  • Documented and resolve crew roster conflicts which led win-win situation of cabin crew team and the scheduling deparment.

Timeline

Crew Scheduling Manager

Starlux Airlines
05.2023 - Current

Crew Performance Management Manager

Starlux Airlines
01.2023 - 04.2023

Performance Executive

Starlux Airlines
06.2018 - 12.2022

Cabin Crew Instructor

Emirates Airlines
08.2014 - 05.2018

Cabin Supervisor

Emirates Airlines
12.2008 - 05.2018

Master of Science - Education of Health Science

National Taiwan Normal University
09.2004 - 06.2006

No Degree - Organizational Leadership

MIT Sloan School of Management
04.2001 -

Bachelor of Science - Public Health

National Defense Medical Center
06.2000 - 06.2004

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Peilin LuAviation Management