Summary
1.Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
2. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
3. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
4. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Assistant Restaurant Manager position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Customer Service Officer
e-go Taiwan
Tainan
02.2023 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Provided primary customer support to internal and external customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted company brand and unique offerings through personalized customer service.
- Assisted call-in customers with questions and orders.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
- Responded to customer calls and emails to answer questions about products and services.
- Completed data entry to record call notes, suggestions and questions.
- Communicated with clients regarding account services, statements, and balances.
- Tracked customer service cases and updated service software with customer information.
Management Associate
Global Express
Tainan
09.2021 - 02.2022
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Created and updated records and files to maintain document compliance.
- Drove sales and customer service while assisting guests with express services.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
Banquet Sales Officer
大象寬廷宴會廳
Tainan
12.2020 - 08.2021
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Paid attention to detail while completing assignments.
- Cultivated interpersonal skills by building positive relationships with others.
Assistant Restaurant Manager
Club Med
Jilin
11.2019 - 02.2020
- Kept restaurant compliant with local hygiene and food safety regulations.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Coordinated with catering staff to deliver food services for special events and functions.
Assistant Restaurant Manager
Studio City
Macao
04.2015 - 09.2018
- Kept restaurant compliant with local hygiene and food safety regulations.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Motivated staff to perform at peak efficiency and quality.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Identified team weak points and implemented corrective actions to resolve concerns.
Education
Bechelor - Food And Beverage Management
09.2007 - 06.2011
Skills
Service recommendations
undefinedCertification
WSET LV.2
WSET LV.2 / SSI LV.1
1. The Wine & Spirit Education Trust (WSET) is the largest global provider of wine, spirits and sake qualifications. Trusted by the world’s most recognised drinks organisations, WSET has led the design and delivery of wine and spirit education for five decades. With four progressive levels of study offered through a network of course providers in more than 70 countries and translated into multiple languages, WSET qualifications inspire and empower drinks professionals and enthusiasts.
2. Introducing the affiliated organizations of the Sake Service Research Society / Sake Master Research Society Federation (SSI).
Timeline
Customer Service Officer - e-go Taiwan
02.2023 - Current
Management Associate - Global Express
09.2021 - 02.2022
Banquet Sales Officer - 大象寬廷宴會廳
12.2020 - 08.2021
Assistant Restaurant Manager - Club Med
11.2019 - 02.2020
Assistant Restaurant Manager - Studio City
04.2015 - 09.2018
Kaohsiung University of Hospitality And Tourism - Bechelor, Food And Beverage Management
09.2007 - 06.2011
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