Peter Chou
Taipei
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
I am easy-going, have good character, am willing to learn, hardworking, cooperative, proactive, and responsible. I often receive praise from my supervisors and get along well with my colleagues. I believe I can excel in your company and contribute effectively. Thank you.
Overview
20
20
years of professional experience
Work History
Room Reservation Agent
Courtyard By Marriott Taipei
06.2023 - 11.2024
- Handle all booking requests, changes, and cancellations received by telephone, fax, customer email, internal mail, or travel agency.
- Verify room availability before confirming any booking. For fully booked dates, suggest alternative booking dates for the guests.
- Verify all booking information with the caller to ensure accuracy.
- Explain the guarantee and cancellation policies to the guests.
- Handle online platform orders, confirm bookings, and collect deposit payments.
- Handle related business needs for contract companies.
- Perform administrative document processing and filing tasks.
- Reply to correspondence in both Mandarin or English
- Developed and maintained positive relationships with guests for satisfaction.
Front Desk Receptionist
Check Inn Express (Quarantine Hotel)
07.2022 - 02.2023
- Implement standard operating procedures for quarantine hotels.
- Check-in and check-out operations.
- Handle billing tasks, such as payment collection and billing.
- Perform administrative tasks.
Front Desk Receptionist
Taipei City Hotel (Quarantine Hotel)
07.2021 - 06.2022
- Implement standard operating procedures for quarantine hotels.
- Check-in and check-out operations.
- Handle billing tasks, such as payment collection and billing.
- Perform administrative tasks.
Front Desk Receptionist
Jasper Villa Xinyi
08.2019 - 04.2020
- Welcome visitors, determine the nature and purpose of their visit, and guide them to the designated location.
- Answer, screen, and transfer incoming calls, providing information and message-taking services.
- Assist with delivering official documents and handling incoming and outgoing mail and packages.
- Listen to and handle tasks assigned by residents.
- Responsible for filing and preserving documents and forms.
Front Desk Receptionist
Caesar Metro Hotel
06.2018 - 03.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Provide guest inquiry services (travel consultations and hotel information).
- Task assigned by supervisor.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Completed all tasks in compliance with company policies and procedures.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Front Desk Receptionist
Home Hotel
10.2016 - 06.2018
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
Specialized Customer Service for Apple Products
SF EXPRESS
11.2015 - 06.2016
- Monitor the status of Apple products from customer orders to delivery in Taiwan, including subsequent dispatch details.
- Assist customers in handling any issues related to the arrival or non-arrival of Apple products in Taiwan.
- Data analysis.
- Report creation.
Front Desk Receptionist
Holiday Inn
03.2010 - 04.2015
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed data entry and filing to keep records updated for easy retrieval.
- Manage the expenditure of miscellaneous petty cash at the front desk and the subsequent billing process for related receipts.
Front Desk Receptionist
Pacific Business Hotel
10.2007 - 02.2010
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed data entry and filing to keep records updated for easy retrieval.
Sales Assistant
Discovery Advertising Sales P/L Taiwan Branch SG
12.2006 - 05.2007
- Responsible for distributing and promoting the audio guides at the National Palace Museum.
English Guided Tour (Student Worker)
National Dr. Sun Yat-sen Memorial Hall
10.2004 - 08.2006
- Providing English Guided Tour for foreign tourist
Education
Bachelor of Arts - English
Tamkang University
New Taipei City06.2006
Skills
- Reservation software: Opera, Golden Up, & Athena
- Upselling strategies
- Promotional awareness
- Client confidentiality
- Dispute handling
Preferences
行政員, 行政助理, 中和, 板橋
Availability
True, 早晚可上班, 可上班
Personal Information
- Age: 47
- Gender: Male
- Driving License: 小型車駕照
Languages
Chinese (Mandarin), English
Native language
Timeline
Room Reservation Agent
Courtyard By Marriott Taipei
06.2023 - 11.2024
Front Desk Receptionist
Check Inn Express (Quarantine Hotel)
07.2022 - 02.2023
Front Desk Receptionist
Taipei City Hotel (Quarantine Hotel)
07.2021 - 06.2022
Front Desk Receptionist
Jasper Villa Xinyi
08.2019 - 04.2020
Front Desk Receptionist
Caesar Metro Hotel
06.2018 - 03.2019
Front Desk Receptionist
Home Hotel
10.2016 - 06.2018
Specialized Customer Service for Apple Products
SF EXPRESS
11.2015 - 06.2016
Front Desk Receptionist
Holiday Inn
03.2010 - 04.2015
Front Desk Receptionist
Pacific Business Hotel
10.2007 - 02.2010
Sales Assistant
Discovery Advertising Sales P/L Taiwan Branch SG
12.2006 - 05.2007
English Guided Tour (Student Worker)
National Dr. Sun Yat-sen Memorial Hall
10.2004 - 08.2006
Bachelor of Arts - English
Tamkang University
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