Peter Tsai
IT
Taipei
Summary
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
IT Support Specialist
HP Inc.
10.2021 - 10.2024
- Assist the project team in transforming the network architecture across the labs
- System vulnerability assessment and management
- Support any planned infrastructure or application activity
- Maintained documentation of IT systems, processes, and procedures for easy reference by the team members.
Supervisor
Digital forest Technologies
07.2019 - 10.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Senior IT system engineer
Digital forest Technologies
08.2018 - 06.2019
- - Lead a project team for create a team web site/ Data analyze
- Resolved issues and escalated problems with knowledgeable support and quality service.
- - Drive resolutions with other support team in a prompt manner
- - Develop automated Monitoring systems and management
IT system engineer
Digital forest Technologies
05.2017 - 08.2018
- - Work closely with other teams to ensure effectivity of resolving incident calls
- - ensure all IT Systems provide maximum service, availability and performance
- - Provide excellent services to both internal and external parties
- Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
Senior IT system engineer
Wistron Corp.
05.2016 - 05.2017
- - Data analysis for incidents per month
- - IT server development and maintenance
- - Provide analysis and trending log data from IT devices
System Engineer
Wistron Corp.
04.2011 - 05.2016
- ISO27001 implementation
- Participate in the contribution of Global Data Center
- Resolved issues and escalated problems with knowledgeable support and quality service.
Engineer/ helpdesk
Wistron Corp.
04.2011 - 05.2012
- - To provide IT technical support to end-users and external customers
- - To support the country IT strategy and ensuring compliance to corporate IT guidelines
System Engineer
Tatung Corp.
01.2009 - 02.2011
- - Maintenance customer's PC and servers
- - Helpdesk
Education
Bachelor - information management
ISU University
09.1999 - 06.2004
Skills
MSSQL
MySQL
PowerShell Script
Python
Microsoft Windows environments
Windows 10
Windows 11
RHEL
Pagerduty
Grafana
SCOM
ELK
Networking concepts
Troubleshooting
Vulnerability research
ITIL
Certification
CCNA
Timeline
IT Support Specialist
HP Inc.
10.2021 - 10.2024
Supervisor
Digital forest Technologies
07.2019 - 10.2021
Senior IT system engineer
Digital forest Technologies
08.2018 - 06.2019
IT system engineer
Digital forest Technologies
05.2017 - 08.2018
Senior IT system engineer
Wistron Corp.
05.2016 - 05.2017
System Engineer
Wistron Corp.
04.2011 - 05.2016
Engineer/ helpdesk
Wistron Corp.
04.2011 - 05.2012
System Engineer
Tatung Corp.
01.2009 - 02.2011
Bachelor - information management
ISU University
09.1999 - 06.2004
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