Phyllis Lien (連翊廷)
New Taipei City
Summary
Experienced with facilities operations, maintenance, and team oversight. Utilizes strategic planning to streamline processes and improve efficiency. Track record of maintaining high safety standards and regulatory compliance. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Facilities Manager at Invesco Taiwan
Macro Taiwan Limited (Formerly Mace)
02.2024 - Current
- Supervised staff of 7 in day-to-day activities including Shanghai, Tokyo, Australia, Singapore and Taipei office.
- Improved overall facility efficiency by implementing streamlined maintenance processes and procedures.
- Established strong relationships with community stakeholders such as city officials, utility providers, and neighboring businesses to support the ongoing success of regional facilities.
- Collaborated with cross-functional teams to achieve company-wide sustainability goals through green initiatives and practices.
- Cooperated with company leadership and collaborated on projects of mutual interest to multiple levels of organizational leadership.
- Coordinated employee onboarding for operational and support staff.
- Collaborated with HR and IT departments to plan and execute efficient office relocations or expansions without compromising operational continuity.
- Conducted workplace ergonomics assessments in order to optimize employee comfort levels while maximizing productivity.
- Developed long-term strategic plans for facility improvements and expansions.
- Oversaw facility compliance with local, state, and federal regulations to avoid fines or penalties.
- Coordinated leasing, contracts with other companies and facility maintenance budgets to provide for seamless building operations.
- Implemented space optimization strategies, maximizing the use of available square footage for operational efficiency.
- Established preventative maintenance schedules, resulting in reduced downtime and increased productivity.
- Oversaw annual budget to handle supply, labor and maintenance needs.
Facilities Manager at Invesco Taiwan
Mace (Macro) Taiwan Limited
01.2021 - 01.2024
- Supervised staff of 6 in day-to-day activities including staff in Shanghai, Singapore, Australia and Taipei.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Enhanced safety standards by conducting regular facility inspections and addressing potential hazards promptly.
- Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
- Conducted regular audits to maintain compliance with industry regulations and company policies, mitigating potential risks.
- Liaised with vendors to maintain equipment warranties, ensuring timely repairs or replacements when needed.
- Implemented inventory control systems to track supplies effectively, reducing waste while maintaining optimal stock levels.
- Coordinated emergency response efforts during crises, effectively mitigating damage and prioritizing safety for all occupants.
- Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
- Streamlined operations, coordinating with multiple departments to ensure seamless facility management processes.
- Strengthened relationships with local authorities, ensuring regulatory compliance while fostering positive community relations.
Assistant Facility Manager at Macquarie Capital
CBRE Taiwan
09.2019 - Current
- Managed efficient teams of up to 4 employees.
- Supervised daily operations, including employee performance, preventive maintenance and safety.
- Procured information from various vendors to ensure cost-effective purchasing.
- Organized ongoing maintenance schedules to boost system performance.
- Monitored priorities and liaised between Macquarie business management team
- Enhanced customer satisfaction ratings within the first 3 months by optimizing guest relation procedure and meeting room management
Facility Coordinator at Morgan Stanley Taiwan
仲量聯行 (JLL Taiwan)
05.2014 - 09.2019
- Supervise the amenity team and deliver the quality services to ensure that meets Morgan Stanley standards
- To establish and maintain customer relationships with BU including financial support, billing formation and payment processing
- Complete the re-engineering finance process by working with MS regional team and communicating with vendors
- Coordinated BU and regional project team to deliver renovation project efforts of team members that engaged in working space solution
- Review KPI set up and vendor's performance agreements and to clarify misunderstood directions and resolve conflicts which affecting performance.
- Worked with Morgan Stanley Corporate Services functional team to engage client's requirements and provide projects
- Review and monitoring the payment process, help desk operation
- Facilitated cross-departmental workshops to identify process improvements, leading to more efficient workflow and reduced bottlenecks.
- Enhanced team communication by implementing weekly coordination meetings and detailed project update emails.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
Facility Administrator at Morgan Stanley Taiwan
仲量聯行 (JLL Taiwan)
11.2013 - 04.2014
- Administrating facility contracts to ensure the service delivery and quality
- Facilitating the local CS chop process and propose the chop process streamline
- Perform facility daily site check and be responsive to user service requests
- Developed team communications and information for monthly meetings with Morgan Stanley/JLL regional team
- Supervised helpdesk team in providing excellent customer service to callers requiring assistance for facility and amenity issues.
Market Coordinator Of Hotel Sourcing
Guillvers Travel Associates, GTS
09.2011 - 05.2012
- Hotel contract negotiation and management
- Monitoring and up-loading new contract rate to the B2B website
- Assist market manager for administrative tasks
- Provide system training for all room suppliers
- Working closely with regional hotel sourcing managers in Singapore and assist reporting on a daily basis
Education
Master of Hotel Management - undefined
Perpignan University
Montpellier, France2008
Bachelor of Arts - French Language And Literature
Fu Jen Catholic University
New Taipei City2007
Skills
- Workplace safety
- Environmental health
- Operational efficiency
- Building maintenance
- Staff development
- Space planning
- Security management
- Procurement management
- Sustainability initiatives
- Planning and scheduling
Core Competencies
- Strong administration background in general office management, deliver high quality result within the time frame with interpersonal communication skill, using decision making techniques to help users
- Excellent change management and strong peer relation to leverage and optimize resources for
transformation projects - Leading and manage the outsourced vendor program selection and purchasing decisions
- Participate the contract review for contract scope of work, deliver high level engagement and keep the stakeholders informed
- Drive the engagement with stakeholders to define the project goals and key results
Certification
- Project Management Professional (PMP), 2018
- Introduction to Conference Interpreting (Mandarin-English), Graduate Institute of Translation and Interpretation, National Taiwan Normal University. 2012
- Occupational safety and health management personnel
Languages
Languages: native Mandarin speaker, fluent in English, conversant in French
Timeline
Senior Facilities Manager at Invesco Taiwan
Macro Taiwan Limited (Formerly Mace)
02.2024 - Current
Facilities Manager at Invesco Taiwan
Mace (Macro) Taiwan Limited
01.2021 - 01.2024
Assistant Facility Manager at Macquarie Capital
CBRE Taiwan
09.2019 - Current
Facility Coordinator at Morgan Stanley Taiwan
仲量聯行 (JLL Taiwan)
05.2014 - 09.2019
Facility Administrator at Morgan Stanley Taiwan
仲量聯行 (JLL Taiwan)
11.2013 - 04.2014
Market Coordinator Of Hotel Sourcing
Guillvers Travel Associates, GTS
09.2011 - 05.2012
Master of Hotel Management - undefined
Perpignan University
Bachelor of Arts - French Language And Literature
Fu Jen Catholic University
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