PIN-JIE CHOU

Faria Education Group is the trusted partner of over 10,000 schools and 4 million students in 155 countries worldwide. A leader in international education systems and services, Faria offers integrated support across all aspects of curriculum management, teaching and learning, admissions, school-to-home, online courses, revision and professional development.

Project Executive Responsibilities:

• Collaborate with teams on strategy development.
• Coordinate vendor communication for material delivery.
• Manage inventory and replenish supplies.
• Gather internal feedback for materials.
• Analyze performance for future optimizations.
• Work with design team on creative projects.
• Ensure brand guideline consistency.
• Support marketing events and coordinate logistics.
• Stay updated on industry trends for effective strategies.

Core competencies:

• Demonstrated ability to design, plan, and execute projects and standard operating procedures (SOPs) from conception to successful completion.
• Proven track record in team management, including experience overseeing and mentoring interns to drive results.
• Comprehensive experience with customer communication and B2C product management, spanning sales, customer care, and digital marketing.
• Deep understanding of business etiquette and cultural nuances across Asia, North America, and Europe, enabling effective communication and collaboration with cross-functional teams and stakeholders.

• Social Data Analysis: Collect, analyze and organize global customer feedback on BenQ's products & services to optimize future product/advertising/customer service processes.
  
• Community (e-commerce/forum) Customer Engagement and Community Management: Interact with foreign communities in English and sometimes German, answer product-related questions from e-commerce and forum customers.
  
• Social account management: using Reddit to interact with users, primarily do technical support. Observe market trends and react to full-time employees.