Summary
Overview
Work History
Education
Skills
Software
Certification
Interests
Timeline
Rachel LEUNG

Rachel LEUNG

College Student

Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

2
2
years of professional experience
9
9
years of post-secondary education
2
2
Certifications
3
3
Languages

Work History

Staff

Gap Inc
Taiwan
03.2023 - Current
  • Attended monthly sales meetings and quarterly sales trainings.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Met existing customers to review current services and expand sales opportunities.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Customer Service Specialist

E-DA Theme Park
Taiwan
07.2022 - 02.2023
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Developed customer service improvement initiatives to decrease customer wait times.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Responded to customer requests for products, services, and company information.

Empolyee

Cadino Teppanyaki
TAIWAN
10.2021 - 06.2022
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Delivered catered food and supplies to facility for on-time set-up.
  • Cleared dishes and glassware quickly following each course.
  • Coordinated with various vendors to establish necessary supplies for events.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Provided friendly, courteous service to create memorable moments for guests.

Education

Bachelor of Arts - Department of Digital Multimedia Design

I Shou University, Taiwan
09.2020 - Current

High School Diploma -

S.K.H Lam Kau Mow Secondary School, Shatin HK
09.2014 - 07.2020

Skills

Staff assistance

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Software

Adobe

Excel,Ppt,Word

Python

Certification

DreamWaver

Interests

Reading novels ,Watching Movie

Timeline

Adobe Photoshop

06-2023
Staff - Gap Inc
03.2023 - Current
Customer Service Specialist - E-DA Theme Park
07.2022 - 02.2023

DreamWaver

05-2022
Empolyee - Cadino Teppanyaki
10.2021 - 06.2022
I Shou University - Bachelor of Arts, Department of Digital Multimedia Design
09.2020 - Current
S.K.H Lam Kau Mow Secondary School - High School Diploma,
09.2014 - 07.2020

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Rachel LEUNGCollege Student