RANDOLPH BUNDA
Customer Satisfaction & Quality Director
San Francisco General Trias ,Cavite
Summary
Accomplished manager with over 30 years of extensive experience in Design and Manufacturing, specializing in Quality, Production, and Customer Satisfaction within the Semiconductor and Electronics Component sectors, including Box Build Manufacturing and System Integration. Proficient in the assembly, inspection, and testing of Solar Cells, Power Electronics UPS, Hybrid Integrated Circuits, Small Signal Transistors, Light Emitting Diodes, TFT-LCDs, Backlight, Magnetic Components, and SMT PCBA. A progressive leader with strong team-building skills, dedicated to enhancing customer satisfaction, quality, and productivity.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Quality Strategy Deployment and Transformation Director
CS&Q Secure Power Division
9 2022 - Current
- Enhance the quality management and execution within the Secure Power Division (SPD)
- The objective is to establish a robust quality strategy, ensure effective quality management systems, and drive continuous improvement through various quality initiatives and projects.
Upstream Supply Chain Senior Manager
CS&Q Secure Power Division
11.2016 - 09.2022
- Manage the full range of Quality actions for existing legacy products and OEM/ODM launches to enhance the Customer Experience
- Collaborate closely with premium SPD factories, ODM design teams, and subcontractors to ensure product quality effectiveness, resolve field quality issues, and drive offer evolution and improvement initiatives.
ITB GSC Manufacturing CS&Q Sr. Manager
APC by Schneider Electric
09.2012 - 11.2016
- Ensure that ITB GSC manufacturing performance in terms of Quality and Customer satisfaction remains competitive and aligns with top management expectations
- This involves improving Quality KPI's, managing transverse processes, resolving quality issues, developing quality Competences, and interacting with regional quality heads, regional GMs, Schneider Corporate Quality and ITB Manufacturing Technology.
Quality Assurance & Customer Satisfaction
SunPower Philippines Mfg. Ltd.
04.2010 - 08.2012
- Directly responsible for managing the Cell Fab Quality Assurance & Customer Satisfaction Department
- Interact with manufacturing operations & external customers on various inquiries such as customer complaints & continuous quality improvement initiatives.
Quality Manager
Integrated Microelectronics, Inc.
01.2005 - 03.2010
- Manage & responsible for the development, planning, maintenance and improvement of quality management system, quality engineering & quality programs aimed of achieving 'ZERO' customer complaint of the Semiconductor Business Units.
Production Manager
Iriso Electronics Philippines, Inc.
05.2003 - 12.2004
- Functionally responsible for on-time production of finished product, efficient utilization of labor & equipment, acceptable product quality level and direct annual budget responsibility.
Quality Manager
09.2002 - 04.2003
- Over-all responsible of quality activities in the aspects of material incoming inspection, in-process quality, outgoing inspection, improvement, and maintenance of quality system.
Quality Assurance Assistant Senior Manager
PIMES Corporation
09.1998 - 09.2002
- Reporting to the President-CEO, responsible for the study, implementation, and maintenance of the corporate quality programs like International Organization for Standardization (ISO 9001 and ISO 14001), quality improvement programs, internal / external equipment calibration as well as meeting set product quality objectives and other applicable National and International Standards.
Senior Quality Assurance Engineer
Pulse Philippines, Inc.
03.1997 - 09.1998
- Reporting to the Quality Assurance / System Manager, directing two quality engineers and 36 QA inspectors in the aspects of in-process inspection and monitoring, final product audit, manufacturing department audit, customer complaint and other quality engineering job.
Technical Supervisor
KNK Industrial Sales & Services
12.1992 - 03.1997
- Engaged in sales, installation and services of water level controller, pumps, conveyors, sensors, dynamic balancing, and all kinds of industrial services.
Quality Control Department Head
Sansei Electric Corporation of the Philippines
12.1990 - 12.1992
- Manufacture and sub-contracting of electronic switches, ac-dc transformers, antennas for mobile / cordless phones and electronic display boards.
Education
B.S. Electronics and Communication Engineering -
Feati University
Skills
Analytical & Attention to Detail
Change Management
Collaboration & Network Building
Communication & Influence
Continuous Improvement
Customer Satisfaction
Integrated Management System
Leadership
Manufacturing
People Management
Problem Solving
Process Improvement
Quality Assurance
Quality Control
Quality Management System
Strategic Planning & Execution
Presentations
Partnerships and Alliances
Supplier Quality
Professionalsocietymembership
- Electronics and Communication Engineering Society (ECES), Feati University
- International Order of Demolay, Emmanuel Baja Chapter Cavite City Philippines
- Philippine Society of Quality Control (PSQC)
- International Register of Certified Auditors (IRCA), TUV Rheinland, Philippines
Additionaltrainings
- ISO 9001 / ISO 14001 / TS16949 / ISO 13485
- Integrated Management System, Auditing & Documentation Control
- Training and People Development
- 8D (Problem Solving)
- Salesforce Bridge Front Office
- Advanced Product Quality Planning (APQP)
- Production Part Approval Process (PPAP)
- Failure Mode and Effect Analysis (DFMEA/ PFMEA)
- Statistical Process Control (SPC)
- Restriction of use of Hazardous Substances (RoHS)
- Project Management
- Balance Score Card
- Customer Satisfaction
- Production Lean Manufacturing
- Six Sigma
- Budgeting
- Design for Safety & Reliability (DfSR)
- Strategic Planning and Transformation
Affiliations
· Electronics and Communication Engineering Society (ECES), Feati University
· Philippine Society of Quality Control (PSQC)
· International Order of Demolay, Emmanuel Baja Chapter Cavite City Philippines
Languages
Tagalog
Native language
Japanese
Upper intermediate
B2
Certification
• International Register of Certified Auditors (IRCA), TUV Rheinland, Philippines
Timeline
Upstream Supply Chain Senior Manager
CS&Q Secure Power Division
11.2016 - 09.2022
ITB GSC Manufacturing CS&Q Sr. Manager
APC by Schneider Electric
09.2012 - 11.2016
Quality Assurance & Customer Satisfaction
SunPower Philippines Mfg. Ltd.
04.2010 - 08.2012
Quality Manager
Integrated Microelectronics, Inc.
01.2005 - 03.2010
Production Manager
Iriso Electronics Philippines, Inc.
05.2003 - 12.2004
Quality Manager
09.2002 - 04.2003
Quality Assurance Assistant Senior Manager
PIMES Corporation
09.1998 - 09.2002
Senior Quality Assurance Engineer
Pulse Philippines, Inc.
03.1997 - 09.1998
Technical Supervisor
KNK Industrial Sales & Services
12.1992 - 03.1997
Quality Control Department Head
Sansei Electric Corporation of the Philippines
12.1990 - 12.1992
Quality Strategy Deployment and Transformation Director
CS&Q Secure Power Division
9 2022 - Current
B.S. Electronics and Communication Engineering -
Feati University
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