Raquel Gabriel
Santa Rosa
Summary
Seeking a position where I can use my experience and skills to handle customer complaints and queries and provide a positive experience to the customers in your firm.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
Customer Support Specialist
PasaJob
03.2023 - Current
- Provided timely assistance to customers via email, and social media, ensuring a high level of professionalism at all times.
- Maintained and managed customer files and databases.
- Worked closely with sales to ensure seamless handoff of potential leads from support interactions.
- Provided excellent customer service by promptly addressing inquiries from existing clients or potential customers on various channels such as phone calls or emails.
CSR/ TSR
Teletech Santa Rosa
11.2008 - 7 2011
- Answering questions about a company's product and services, Processing orders and transactions, Resolving issues and troubleshooting technical problems, Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution, Delivering information about the company's offerings
CSR
First Source Solutions
07.2008 - 08.2008
- Same duties and responsibilities as below.
CSR
INFONXX
10.2007 - 02.2008
- Manage incoming calls, Identify and assess customers' needs to achieve satisfaction, Provide accurate, valid and complete information by using the right tools, Meet targets and call handling quotas
Encoder
Adec Solutions
04.2006 - 08.2006
- Accurately and efficiently encode all data, Confirm that entered data accurately aligns with original documentation, Self-audit your work checking for errors or duplication, Maintain report logs of completed work
Education
Bachelor of Science in Computer Science -
San Pedro College of Business and Administration
01.2002 - 04.2006
Secondary Education - undefined
Panorama Montessori School
01.2001 - undefined
Skills
Product support
Complaint Handling
Customer Service
Personal Information
- Age: 39 years old
- Date of Birth: 01/25/84
- Nationality: Filipino
- Marital Status: Married
- Religion: Christian
References
- Lalaine Alzaga, HR Manager, UpSkill MNL Inc., 09178385224
- Francisco Gayon III, Operations Supervisor, UpSkill MNL Inc., 09176233038
Timeline
Customer Support Specialist
PasaJob
03.2023 - Current
CSR/ TSR
Teletech Santa Rosa
11.2008 - 7 2011
CSR
First Source Solutions
07.2008 - 08.2008
CSR
INFONXX
10.2007 - 02.2008
Encoder
Adec Solutions
04.2006 - 08.2006
Bachelor of Science in Computer Science -
San Pedro College of Business and Administration
01.2002 - 04.2006
Secondary Education - undefined
Panorama Montessori School
01.2001 - undefined
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