Office
Ray Chen
Electronics
Taipei
Summary
Dynamic manager with a proven track record at East Universal Corp., excelling in team leadership and operations management. Achieved consistent sales targets while enhancing customer satisfaction through effective communication. Skilled in strategic planning and decision-making, driving profitability and fostering strong client relationships. Expert in mentoring teams and optimizing performance.
Overview
22
22
years of professional experience
3
3
Languages
Work History
Manager
East Universal Corp.
Taipei, Taipei City
03.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Sales Supervisor
East Universal Corp.
03.2009 - 02.2019
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Analyzed sales data to set quotas and assess potential areas of growth.
Salesperson
East Universal Corp.
03.2005 - 02.2009
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Electrical Engineer
Ultra Chip.
11.2002 - 12.2003
- Performed maintenance procedures and repairs on existing electrical products and systems.
- Provided technical support to colleagues on complex issues, assisting them in finding efficient solutions to problems.
- Evaluated electrical installations and systems to isolate faults and implement corrective actions.
- Inspected completed installations to observe operations and verify conformance to design and equipment specifications.
- Calibrated and repaired existing systems to maintain functionality.
- Reduced electrical construction hazards with upgraded safety policies and stringent enforcement.
Education
Bachelor of Science - Electrical Engineering
China University of Science And Technology
Taipei, Taiwan 04.2001 -
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Time management
Customer service
Staff management
Software
Jave
C
Timeline
Manager
East Universal Corp.
03.2019 - Current
Sales Supervisor
East Universal Corp.
03.2009 - 02.2019
Salesperson
East Universal Corp.
03.2005 - 02.2009
Electrical Engineer
Ultra Chip.
11.2002 - 12.2003
Bachelor of Science - Electrical Engineering
China University of Science And Technology
04.2001 -
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