SAP
Rebecca Wu
Service Coordinator / Customer Service
Taichung
Summary
Customer Service & Sales Professional
Fluent in Mandarin and English (TOEIC score: 860)
With years of experience in customer service and sales coordination across international trade and manufacturing industries, I am skilled at effective communication, problem-solving, and resource integration. My strong attention to detail and structured approach have contributed to enhancing workflow efficiency and customer satisfaction.
Overview
16
16
years of professional experience
2
2
Languages
Work History
Sales Representative
Porite Taiwan Co., Ltd.
03.2021 - Current
- Coordinated project planning and execution for smooth implementation.
- Sourced reliable resources and coordinated with vendors and teams.
- Facilitated cross-departmental communication to improve workflows.
- Tracked and resolved issues with relevant stakeholders.
- Managed new product development timelines and milestones.
- Coordinated production line setup and resource allocation.
- Assisted in contract negotiations for new product development.
- Compiled business reports for decision-making.
- Supported business negotiations through research and coordination.
- Monitored order and inventory control to optimize stock levels.
Sales Representative
A-KRAFT Tools Manufacturing Co., Ltd.
03.2014 - 08.2020
- Coordinated project planning and execution for smooth implementation.
- Sourced reliable resources and coordinated with vendors and teams.
- Facilitated cross-departmental communication to improve workflows.
- Tracked and resolved issues with relevant stakeholders.
- Managed new product development timelines and milestones.
- Coordinated production line setup and resource allocation.
- Assisted in contract negotiations for new product development.
- Compiled business reports for decision-making.
- Supported business negotiations through research and coordination.
- Monitored order and inventory control to optimize stock levels.
Ocean Export Coordinator
DHL Global Forwarding (Singapore) Pte Ltd. Taiwan
03.2010 - 06.2013
- Optimized routing for cost-effective and timely shipments.
- Coordinated international shipments with internal teams.
- Ensured efficient cargo handling and on-time dispatch.
- Maintained proactive communication with customers on shipments.
- Selected reliable carriers for quality service delivery.
- Monitored shipment timelines to ensure schedule adherence.
- Streamlined customs and documentation to avoid delays.
- Implemented cost-saving logistics strategies without compromising quality.
Inside Sales Coordinator
China Ocean Shipping Company
07.2009 - 07.2010
- Developed and maintained import/export business with Europe, South Africa, the Americas, and Oceania.
- Conducted telesales to generate leads and drive sales growth.
- Work with domestic and international agents and customs brokers.
- Handled accounting tasks and issued bills of lading.
Education
BBA - Shipping & Transportation Management
National Taiwan Ocean University
Keelung, Taiwan 04.2001 -
Skills
- Customer Relationship Management
- Sales Strategy & Development
- Project & Time Management
- Client Service Excellence
- Effective Communication & Coordination
- Product & Service Expertise
- Microsoft Office Proficiency
- Adaptability & Initiative
- Cross-Functional Team Collaboration
- Fluent in Mandarin and English
Software
ERP
Microsoft 365 Office
Interests
Photography
Reading
Music
Timeline
Sales Representative
Porite Taiwan Co., Ltd.
03.2021 - Current
Sales Representative
A-KRAFT Tools Manufacturing Co., Ltd.
03.2014 - 08.2020
Ocean Export Coordinator
DHL Global Forwarding (Singapore) Pte Ltd. Taiwan
03.2010 - 06.2013
Inside Sales Coordinator
China Ocean Shipping Company
07.2009 - 07.2010
BBA - Shipping & Transportation Management
National Taiwan Ocean University
04.2001 -
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