Chia-Jung Chang
Project Manager
New Taipei,NWT
Summary
Certified Project Manager and Business Analyst with 14 years of experience in the financial sector. A trusted global collaborator and resilient problem-solver with a proven record of transforming complexity into clarity, leading cross-functional teams, and earning confidence across cultures through logical thinking and inclusive leadership.
Overview
16
16
years of professional experience
4
4
Certifications
4
4
Languages
Work History
Project Manager (AVP)
Mega International Commercial Bank
05.2024 - Current
- Spearheaded a 143-branch global rollout (APAC, EMEA, US&C) of Fircosoft AML systems (Trust & Continuity) to close critical regulatory gaps; translated complex local rules into robust PRDs, accelerating launch in 4 countries to just 6 months and boosting scanning effectiveness by XX%.
- Engineered KPI-driven AML model tuning and Calibration Testing (MCT) across Oracle FCCM and Fircosoft, slashing false positive rates to
- Oversee project lifecycle management and manage CR and IR, ensuring on time delivery, compliance with budget constraints, and adherence to quality standards.
- Successfully collaborate with Oracle and Fircosoft cross-cultural teams and internal technical teams to align on requirements and system enhancements.
- Lead UAT activities to validate system functionality, accelerate issue resolution, and ensure a smooth go-live.
- Identify and mitigate potential risks by assessing impacts and implementing proactive contingency plans.
- A leading position in foreign exchange services within Taiwan's banking industry
Technical Project Manager
Chunghwa Post Co.
04.2022 - 05.2024
- Directed the end-to-end delivery of a high-stakes, national-level cash disbursement system; leveraged an MVP-first Agile methodology and parallel workstreams to successfully launch 5 nationwide distribution channels in merely 2 months, serving millions of citizens with zero disruption.
- Orchestrated the Google Pay integration into legacy infrastructure via complex API connectivity and cross-functional UAT; launched on schedule to drive a 3% MoM growth in active cards and scale the bank's digital payment capabilities.
- Directed the Digital VISA Card initiative to bypass global chip shortages, delivering an instant issuance platform that enabled zero-wait online transactions and scaled the bank’s digital payment ecosystem.
- Coached team members in business requirements analysis and provided technical instructions for system design to ensure fulfilling the requirements.
- Highly proficient in using Excel to manage comprehensive project details, including phase objectives, Work Breakdown Structures (WBS), timelines, resource allocation, and cost control.
- Effectively managed change requests by reviewing proposals, assessing necessity, and overseeing implementation to ensure seamless project adaptation.
- Prepared and delivered detailed weekly and monthly reports to supervisors to track project status and performance.
- The largest government-owned financial institution in Taiwan's banking sector
Technical Project Lead
Chunghwa Post Co.
05.2018 - 04.2022
- Led a team of 9 to architect a hybrid digital savings solution by modularizing a legacy core system, delivering within 6 months with zero downtime to support 22M+ customers across 2,000 branches and drive 29K+ new applications.
- Architected real-time APIs for the government-led 'Taiwan Pay' initiative, launching an interoperable QR payment framework (retail, transfers, taxes) to solidify the bank's footprint in the national digital ecosystem.
- Mentored team members in troubleshooting by identifying root causes, reviewing code, debugging, and implementing effective solutions.
- Collaborated seamlessly with internal supervisors, programmers, technicians, end-users, as well as external contractors, government agencies, and customers.
- Strengthened team efficiency by streamlining workflows and enhancing audit compliance.
- The largest government-owned financial institution in Taiwan's banking sector
Application Programmer
Chunghwa Post Co.
02.2012 - 05.2018
- Engineered CIF consolidation to dismantle legacy data silos; refactored complex programs to establish a unified repository, powering a frictionless, ID-based cross-channel login.
- Architected new data structures and withholding logic to revamp the time deposit system for government-mandated insurance premiums, enabling real-time eligibility calculation, transaction recording, and automated compliance reporting.
- Developed banking applications using PL/I and JCL for the Customer Master Data Consolidation project, optimizing customer data accuracy and security.
- Extensive experience in system analysis and design, application programming, and highly proficient in the Software Development Life Cycle (SDLC).
- Delivered training sessions on IBM PL/I and JCL, mentoring over 60 learners.
- The largest government-owned financial institution in Taiwan's banking sector
Student Ambassador
Intrax International Institute
04.2010 - 08.2010
- Provided academic and personal support to international students from diverse backgrounds, including Germany, Italy, France, Brazil, and Saudi Arabia.
- Facilitated seamless integration and enhanced their experience by fostering cross-cultural communication and engagement.
- Internship
Education
Master of Business Administration - Information Management
Fu Jen Catholic University
06-2007
Bachelor of Business Administration - Information Management
Fu Jen Catholic University
06-2005
Skills
Programming Languages: C, Java, VBScript, PL/I, JCL, MS SQL, SAS
Operating Systems: Windows, z/OS
Software Tools: Excel, PowerPoint, Word, MS Project, Visio, SharePoint, Power BI, TSO 3270, IMS, CAP
Project Management: Waterfall, Agile, Scrum, Business Analysis, SDLC
Banking & Finance: Core Banking, Digital Payment, KYC, AML
Certification
MCTS: SQL Server 2005, 2009-02-01
Timeline
Project Manager (AVP)
Mega International Commercial Bank
05.2024 - Current
Technical Project Manager
Chunghwa Post Co.
04.2022 - 05.2024
Technical Project Lead
Chunghwa Post Co.
05.2018 - 04.2022
Application Programmer
Chunghwa Post Co.
02.2012 - 05.2018
Student Ambassador
Intrax International Institute
04.2010 - 08.2010
Bachelor of Business Administration - Information Management
Fu Jen Catholic University
Master of Business Administration - Information Management
Fu Jen Catholic University