Remya Nath
Bangalore,India
Summary
Results-driven IT & Communications professional with 14 years in operations and service assurance across banking and automotive sectors. Skilled in leading teams through change and achieving service level targets, while fostering a culture of high performance. Committed to strategic collaboration and enhancing customer satisfaction through innovative solutions.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Scrum Master
Dell Technologies
Bangalore, India
05.2025 - Current
- Facilitated daily stand-ups, sprint planning, reviews, and retrospectives to optimise team workflow.
- Worked closely with Product Owners to refine backlogs and define sprint goals for project alignment.
- Monitored sprint progress through burn-down charts, adjusting strategies to meet deadlines.
- Led Scrum of Scrums meetings to address dependencies and coordinate efforts across multiple teams.
- Coached team members in Agile methodologies, fostering a culture of continuous improvement.
- Implemented Scrum practices across departments, enhancing inter-team communication and collaboration.
- Reported regularly on project data and kept leadership informed of progress.
- Negotiated contracts with suppliers to secure cost-effective procurement solutions, achieving significant annual savings.
- Negotiated pricing and credit terms with suppliers to secure favourable conditions.
- Prepared and maintained comprehensive procurement documentation, including contracts, proposals, and supplier evaluations, for audit compliance.
- Administered the company's procurement budget, closely monitoring and reporting on expenditures.
Engineering project manager
Dell Technologies
Bangalore, Karnataka
03.2023 - Current
- Manage milestones, dates, and schedules for the AI projects
- Monitored project schedule, tracked progress against milestones, identified delays or issues, and took corrective action to maintain project timelines.
- Communicate updates: Inform all stakeholders about the project schedule, milestones, and progress. Provide regular updates and ensure that everyone is aware of any changes to the schedule or milestones.
- Facilitated Scrum events to improve team collaboration and drive project delivery.
- Ordered hardware and managed budgets to ensure project resource availability.
- Managed supplier relationships to cultivate partnerships and ensure stable supply chain operations.
- Consulted with suppliers, reviewed contracts and evaluated quotations.
- Interviewed suppliers to obtain information vital to purchasing decisions.
- Outlined quantities, costs and delivery date specifications for purchasing requirements.
Operations Team Lead
Dell Technologies
Bangalore, Karnataka
07.2022 - 03.2023
- Managed team of 10 members, fostering collaboration and productivity.
- Scheduled work plans, directed technical efforts, managed staffing, and oversaw performance evaluations to enhance team effectiveness.
- Served as primary point of contact for communication regarding major changes, ensuring smooth transitions.
- Collaborated with transitions and onboarding team to streamline processes.
- Provided process and procedural knowledge transfer training to new team members.
- Anticipates and tracks operational and tactical risks and provides strategic solutions.
- Identifies trends and assesses opportunities to improve processes and execution.
- Assessed various situations to provide insights to team and stakeholders.
- Publish reports on Weekly and Monthly Incident trends and chronic issues with overdue Action Items.
Club President
Toastmasters International - VoiceIT Toastmasters Club
Bangalore
01.2022 - 03.2023
CSR workstream Lead
Dell technologies(DAWN)
Bangalore
08.2020 - 03.2023
- Championed diversity initiatives across network to foster inclusive culture
- Addressed customer service enquires quickly and accurately.
- Assisted customers with product-related questions, feedback and complaints.
- Maximised customer satisfaction by resolving service issues promptly.
Mentoring girl child program
Learning Links Foundation
Bangalore
03.2020 - 03.2023
Sergeant at Arms
Toastmasters International - VoiceIT Toastmasters Club
Bangalore
03.2021 - 09.2022
Associate Project Manager
Dell Technologies
Bangalore, Karnataka
09.2017 - 07.2022
- Monitoring the effectiveness of error control and making recommendations for improvements.
- Performed tasks central to program progress, including scheduling, budgeting, and accounting Communication with coaches and coordinated project employees.
- Consistently met deadlines with the team, achieving commendations for five consecutive months.
- Analyzed and then effectively strategized regarding business goals, deadlines, schedules, needed resources, and team member coordination.
- Communicated problems and progress to upper management via engaging and artful presentations.
Team Lead
EMC
Bangalore, Karnataka
08.2015 - 09.2017
- Drove process improvement initiatives, ensuring ongoing enhancements to workflows.
- Conducted end-to-end root cause analysis to investigate issues and present permanent solutions.
- Reviewed and analysed process effectiveness and efficiency guidelines, developing strategies that enhanced operational performance.
- Acting as Process Auditor for the project to assess and assist them with the best practices.
- Manage relationships with clients and have frequent and direct contact with customer senior executives.
Associate Delivery Specialist
EMC
Bangalore, Karnataka
07.2013 - 08.2015
- Proactively identify and implement service improvements in operational delivery centers.
- Executed quality audits on incidents and changes managed by technical towers.
- Validated changes to ensure adherence to established processes.
- Logged, verified, and updated incidents, changes, and service requests using the current IT Service Management tool.
- Prepared daily reports on alerts and tickets; scheduled meetings with technical domains to review ticket statuses.
Service Management Analyst
Accenture
Bangalore, Karnataka
09.2012 - 07.2013
- Delivered and governed client-focused service management activities, ensuring alignment with client expectations.
- Coordinated Priority 1 incident responses, ensuring effective communication with the Incident Manager.
- Tracked and managed change management KPIs to monitor service delivery performance.
- Facilitate elimination of process gaps between technical domains and service management team.
- Coordinated and participated in client-focused meetings to facilitate communication and address service issues.
- Act as a single point of contact for the Service Delivery Manager (SDM) in Service Management.
Education
DIIT- Diploma in Software Engineering -
NIIT
Chenganur09-2009
MBA -
Institute of Management in Kerala
Alappuzha07-2012
Bsc -
Bishop Moore College
Mavelikara05-2010
Skills
- Scrum master
- Agile methodology
- Scrum facilitation
- Backlog grooming
- Project Management
- Project Schedule
- Budget Tracking
- Procurement
- Supplier relationship management
- Procurement negotiation
- Removing obstacles
- Time Management
- Team collaboration
- Communication
- Problem Solving
- Leadership
- Promoting self-organisation
- Hardware ordering and budgeting
- Scrum facilitation
Certification
- ITIL 4 Foundation
- ITIL Service Strategy (ITIL-SS)
- Certified Scrum Master
- RSMPO (The Registered Scrum Master and Product Owner)
Languages
English
Malayalam
Tamil
Hindi
Kannada
Websites, Portfolios and Profiles
linkedin.com/in/remya-nath
Volunteer Experience
- Sergeant at Arms, Toastmasters International - VoiceIT Toastmasters Club, Bangalore, 2021-03-01, 2022-09-01
- Vice President Education, Toastmasters International - VoiceIT Toastmasters Club, Bangalore, 2021-07-01, 2022-09-01
- Club President, Toastmasters International - VoiceIT Toastmasters Club, Bangalore, 2022-01-01, 2023-03-01
- Mentoring girl child program, Learning Links Foundation, Bangalore, 2020-03-01, 2023-03-01
- CSR workstream Lead, Dell technologies(DAWN) Diversity & women in Network, Bangalore, 2020-08-01, 2023-03-01
Hobbies and Interests
- Dancing
- Gardening
Interests
- Classical dancer
- gardening
Timeline
Scrum Master
Dell Technologies
05.2025 - Current
Engineering project manager
Dell Technologies
03.2023 - Current
Operations Team Lead
Dell Technologies
07.2022 - 03.2023
Club President
Toastmasters International - VoiceIT Toastmasters Club
01.2022 - 03.2023
Sergeant at Arms
Toastmasters International - VoiceIT Toastmasters Club
03.2021 - 09.2022
CSR workstream Lead
Dell technologies(DAWN)
08.2020 - 03.2023
Mentoring girl child program
Learning Links Foundation
03.2020 - 03.2023
Associate Project Manager
Dell Technologies
09.2017 - 07.2022
Team Lead
EMC
08.2015 - 09.2017
Associate Delivery Specialist
EMC
07.2013 - 08.2015
Service Management Analyst
Accenture
09.2012 - 07.2013
DIIT- Diploma in Software Engineering -
NIIT
MBA -
Institute of Management in Kerala
Bsc -
Bishop Moore College