Rita Chan
Taipei
Summary
- Detail-oriented team player with the ability to handle multiple projects simultaneously.
- Organized and dependable candidate with terrific problem-solving and troubleshooting skills.
- Willingness to take on added responsibilities to meet goals.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Client Support Specialist
MUFG Bank, Taipei Branch
09.2021 - Current
- Coordinate with relevant departments to ensure smooth processing of transaction and superior customer service while complying with internal procedures/regulations.
- Respond to customer inquiries promptly and delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Develop recommendations for continuous improvement of operational efficiency and support implementation.
- Monitor the due date check and control for KYC process to ensure that cases are all performed in a timely manner to mitigate risk to the Bank.
Education
Master of Science - Sport Business and Innovation
Loughborough University London
London, UK 09.2019 - 12.2020
Bachelor of Business Administration - Business Administration
National Taiwan Normal University
Taipei, TW 09.2014 - 08.2018
Skills
Client relationship building
undefinedTimeline
Client Support Specialist
MUFG Bank, Taipei Branch
09.2021 - Current
Master of Science - Sport Business and Innovation
Loughborough University London
09.2019 - 12.2020
Bachelor of Business Administration - Business Administration
National Taiwan Normal University
09.2014 - 08.2018
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