Coding / Automation / Developer
Robyn Donald Relato
Pedido
Tainan City
Summary
Versatile Junior Electrical Engineer with a proven track record at YSPM, enhancing electrical systems and customer satisfaction. Skilled in electrical testing, alongside exceptional team leadership and problem-solving abilities. Increased team efficiency and first-call resolution rates, demonstrating a blend of technical expertise and interpersonal skills.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Junior Electrical Engineer
YSPM
10.2024 - 12.2024
- Operated electrical test equipment.
- Investigated customer complaints and recommended solutions.
- Collaborated with multidisciplinary teams to develop comprehensive electrical systems for diverse applications.
- Mitigated risks associated with high-voltage equipment operation through strict compliance with established safety protocols during maintenance activities.
- Termination
- Installation
- Commisioning
Admin Support / TSR
Casino Vendors
02.2021 - 09.2023
- Improved customer satisfaction by promptly addressing and resolving support issues.
- Increased efficiency of problem-solving by implementing automated diagnostics tools for common issues.
- Implemented process improvements that resulted in reduced ticket resolution times and increased first-call resolution rates.
- Developed comprehensive documentation to facilitate knowledge sharing among team members.
Team Leader
Smartmatic Phil
10.2012 - 06.2014
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Education
Associate of Science - Career And Technical Education
Bicol University of The Philippines
Legazpi Albay 04.2001 -
Skills
Electrical testing
Interests
Music/Basketball
Playing Guitar, Piano, Ukulele, Singing
Basketball for Physical Fitness
Timeline
Junior Electrical Engineer
YSPM
10.2024 - 12.2024
Admin Support / TSR
Casino Vendors
02.2021 - 09.2023
Team Leader
Smartmatic Phil
10.2012 - 06.2014
Associate of Science - Career And Technical Education
Bicol University of The Philippines
04.2001 -
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