Rock Wang

Served as Neihu branch and Xinyi branch

(led the team to exceed 10 million in revenue)

Personal performance reaches 4 million in many months

1. Responsible for clinic operations, business, services, and performance management.
2. Execution, communication, coordination of on-site management and control and internal system establishment of standard processes, while leading business conclusion capabilities and increasing revenue.
3. Service quality and business strategy planning and execution.
4. Plan event plans and publicize, promote and sell.
5. Establish and maintain relationships between clinics and customers.
6. Employee education and training, auditing and on-site dispatch.
7. Employee performance and promotion evaluation.
8. Communicate across departments and plan marketing, audio and video, and back-end customer service plans.

General operation and management of the Physical Fitness Department (simultaneously responsible for 7 branches)

Achieve the team goals set by the company, organize team, education and training, talent training, recruitment and appointment, monthly business plan, establish system structure, branch store operation, cross-department integration, and marketing strategy execution.

Cross-department cooperation (business, operations, customer service) plans the monthly execution direction and jointly achieves the performance goals set by the company, unites the consensus of the branch department team, and leads the branch to create maximum benefits. Manage seven branches at the same time, be responsible for the department's performance and create a seed team.

During this job, I was responsible for eight of the company's branches.

Cooperate with the company's work assignments and handle phased tasks for rectification of each branch.

Taipei 101 Store -Coach (starting from grassroots employees)
Taipei 101 Store -Coaching Team Leader

(Lead six coaches to achieve performance goals)

Keelung Xinyi Store -Pre-sale business sales (performance breaks company record, personal performance ranks first in Taiwan)

Yilan Luodong Store -Fitness Assistant Manager (Manage 25 people)

Yilan Luodong Store -Fitness Manager (managed 30 people and won awards for many consecutive months)

Nantou Caotun Store -Fitness Manager (Manage 55 people, achieve 18 million yuan in sales in a single month, and exceed 100 million yuan in revenue for the whole year)

Xinyi Songren Store -Fitness Manager (post-epidemic performance status is ranked in Taiwan)

Achieve the team performance goals set by the company, organize the team, education and training, talent training, recruitment and appointment, monthly and quarterly plans, annual plans Achieve the team goals set by the company, organize the team, education and training, talent training, recruitment and appointment , monthly planning, branch operation, cross-department integration.

Work with each department (Business Department, Operations Department) to plan the monthly execution direction and cooperate with the department to achieve the performance goals set by the company, build consensus among the branch department teams, and lead the branch to create maximum benefits. Due to my promotion and cooperating with the company's task scheduling and pre-sale preparations, I have business planning and management experience in the northern, eastern, and central regions. I am able to overcome the team consensus and operation management and cross-department integration of various departments in the branch.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering a positive work environment.

Responsible for purchasing cost control at Taipei, Kaohsiung and Hsinchu branches. Including business, revenue, procurement cost control and operations management.

Restaurant service quality and establishment of standard procedures.
Supervise the food preparation process, portion size and plating, etc.
Confirm food quality to ensure stable quality of dishes.
Coordinate the order and speed of food ordering on the outside and cooking by the chef on the inside.
Proactively inquire about customer needs and service satisfaction, and handle customer complaints.
Establish standards for employee performance and customer satisfaction.
Cost control of various branches.

Assist department heads with administrative tasks.