Ronex Lai
Solution & Support Engineer
Taipei
Summary
Results-driven IT Engineer with 17+ years of experience spanning enterprise network infrastructure, systems administration, and cloud computing (AWS & Azure). Proven track record in delivering scalable IT solutions, managing multi-site infrastructure across 37 locations, and leading network redundancy initiatives that reduced operational downtime from days to minutes.
Overview
22
22
years of professional experience
11
11
Certificates
3
3
Languages
Work History
Elk Solution Engineer
Omniwaresoft
2025.02 - 2025.05
- Deployed and maintained ELK Stack solutions across VMware and Docker environments.
- Obtained an official Elastic (ELK) certification through the online program.
Senior IT Engineer
Hotai Leasing Co., Ltd.
2020.10 - 2025.02
- IT Infrastructure Management (Cloud & Networking)
- Manage and maintain cloud infrastructure across AWS and Azure, including CDN configuration and WAF policy enforcement.
- Administer enterprise network infrastructure, including PaloAlto and Fortigate firewall management, VPN configuration, dedicated IDC connectivity, DNS administration, and proactive network monitoring.
- Led organization-wide network redundancy initiatives, significantly improving infrastructure resilience and minimizing single points of failure.
Cloud Support Engineer
Nextlink Co., Ltd.
2018.03 - 2019.10
- Maintained AWS cloud infrastructure and delivered technical support and customer service for cloud-related operations.
System Engineer
Lager Network Co., Ltd.
2015.03 - 2018.03
- Maintained a fleet of 50 Linux servers and associated network services, including Firewall, VPN, DNS, Web, FTP, and rsync.
- Administered MySQL databases, including Master/Slave replication configuration and maintenance.
Technical & Customer Service Engineer
Decision Technology Co., Ltd.
2012.05 - 2013.07
- Provided MIS technical support and customer service assistance.
System Engineer
Taiwan Automated Co., Ltd.
2006.06 - 2012.02
- MIS — Data Center, System & Network Administration
- Administered VMware and Windows Server (Active Directory, DNS, Web, MS SQL) environments, along with Juniper firewall configuration.
- Managed data backup procedures, covering file, database, and system-level backups.
- Provided MIS outsourcing support, including Linux Mail and Samba administration, and served as the primary technical liaison for external vendors.
System Engineer
Telink Co., Ltd.
2003.08 - 2006.05
- Managed MIS infrastructure (Active Directory, DNS, Web, and Mail Server) and administered network leased line connectivity.
- Managed Juniper (Netscreen) firewall operations and provided technical support for network security infrastructure.
Education
Three-year associate degree - Department of Industrial Engineering and Management
Aletheia University
New Taipei City1996-06
Skills
Cloud Infrastructure Management (AWS & Azure)
Enterprise Network Management
Firewall & Router Administration (Palo Alto & Fortinet Fortigate)
MPLS & SD-WAN Network Management
Linux Server Administration (VPN, Firewall, Samba, Nginx, DNS)
Windows Server Administration (Active Directory, DNS, IIS/Web)
IT & Infrastructure Project Management
Additional Information
DALE CARNEGIE TRAINING-ACHIEVEMENT AWARD
Certification
MCPS
Timeline
Elk Solution Engineer
Omniwaresoft
2025.02 - 2025.05
Senior IT Engineer
Hotai Leasing Co., Ltd.
2020.10 - 2025.02
Cloud Support Engineer
Nextlink Co., Ltd.
2018.03 - 2019.10
System Engineer
Lager Network Co., Ltd.
2015.03 - 2018.03
Technical & Customer Service Engineer
Decision Technology Co., Ltd.
2012.05 - 2013.07
System Engineer
Taiwan Automated Co., Ltd.
2006.06 - 2012.02
System Engineer
Telink Co., Ltd.
2003.08 - 2006.05
Three-year associate degree - Department of Industrial Engineering and Management
Aletheia University
LANGUAGES
Chinese (Fluent)
Taiwanese (Fluent)
English (Intermediate)