Rosemarie Canatuan
Taguig City
Summary
Committed machine operator with strong production background. Focused on maintaining team safety and meeting challenging performance targets. Skilled in managing supplies and keeping line moving smoothly.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Factory Worker
GIGABYTE Technology
11.2022 - Current
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Multitasking as a machine operator
- Worked closely with other jobs around the production area.
Customer Care Executive
Digital Roon Inc.
03.2022 - 09.2022
- Assisted in training new team members to ensure a high level of customer care expertise across the department.
- Served as a key point of contact for escalated issues, diffusing tension and ensuring prompt resolution.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained up-to-date knowledge of industry trends and product offerings to better serve customers.
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided customers with updates and periodic statements on service developments and changes in trends.
- Defined clear targets and objectives and communicated to other team members.
Call Center Representative
Magellan Solutions Outsourcing
12.2015 - 03.2021
- Documented and detailed calls, chat and email complaints on our database.
- Compiled status and performance reports for team leaders to address company strengths and weaknesses.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Maintained up-to-date knowledge of product and service changes.
- Cross-trained and backed up other customer service managers.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
Education
No Degree - Hotel And Restaurant Management
Saint John Bosco College of Arts And Institute
Rotonda Pasig City, Philippines 04.2001 -
Skills
Timeline
Factory Worker
GIGABYTE Technology
11.2022 - Current
Customer Care Executive
Digital Roon Inc.
03.2022 - 09.2022
Call Center Representative
Magellan Solutions Outsourcing
12.2015 - 03.2021
No Degree - Hotel And Restaurant Management
Saint John Bosco College of Arts And Institute
04.2001 -
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