Roxana Exequiel

Experienced Case Management Specialist at Icare managing claims from Small Business Employer to Corporate claims. At EML I managed a mixed portfolio of 60 psych and physical claims. I Commenced employment at Icare on 11/30/21. Experience in coaching and supporting new starters to understand their Case Management role and the NSW Worker’s Compensation Scheme. Experienced Administrator with a demonstrated history of working in the electrical, electronic manufacturing and travel industry. Skilled in Self-management, Corporate Communications, People Skills, Time Management, and Customer Service. Strong support professional with a Certificate IV focused in New Small Business from TAFE NSW.

• Upon full-time assignment to the MPS area of the NSA team, effectively achieved a thorough completion manual invoicing backlogged from 11/2017 to 02/2018
• Effectively consulted with account managers to resolve customer contract issues and inquiries
• Acted as a coach for a colleague in the Toshiba service department to assist in the implementation of a new contract project
• Participated in meetings with the Toshiba credit team to enable our teams to understand each other’s processes and provide a seamless customer service experience
• As service administrator at Cummins, I competently assisted with making departmental changes to assist in completing 4 months’ worth of paperwork backlog.
• Successfully developed business within the Central and South American travel markets by being the point of contact for Spanish speaking clients during my role at Marconi Travel.
• As a Sales Executive, I escorted and prepared all air arrangements for a group of 10 travel agents nationwide, to the Maldives on a week familiarization of the islands.

• Experience in Oracle, Navision, Movex, Amadeus, Galileo & Sabre, Guideline and Salesforce
• Account management skills
• Report writing
• Intermediate to advanced Microsoft Office skills
• Typing speed 65wpm with 99% accuracy
• Spanish as a native language