Ryan Tseng
Taoyuan
Summary
Experienced IT professional with over 10 years of experience in presales support and implementing comprehensive network and security solutions in dynamic, fast-paced environments. Adept at internet security and networking, with a proven track record of delivering top-notch risk management, enhancing security postures, and providing exceptional technical support. Demonstrated expertise in a wide range of products and technologies, including Bluecoat/Symantec, Extreme Networks, F5, FireEye, Tenable, Websense, Riverbed, and AWS. Successfully led multiple projects, improving security postures and network efficiency, resulting in a 30% increase in customer satisfaction.
Overview
17
17
years of professional experience
3
3
Certifications
Work History
Director
UNIFORCE
10.2020 - Current
- Led the F5 Support Team, performing root cause analysis and general troubleshooting for F5 and Infoblox
- Managed a team of support engineers, effectively identifying and resolving complex issues related to F5 and Infoblox systems
- Implemented systematic root cause analysis procedures, reducing recurring issues by 20%
- Recommended solutions, built custom proposals, prepared supporting information, and delivered presentations to boost sales
- Developed tailored solutions and comprehensive proposals that addressed specific client needs, contributing to a 15% increase in sales
- Compiled detailed supporting documentation and conducted persuasive presentations, enhancing client understanding and confidence in proposed solutions
- By conducting detailed lab and project reviews, I significantly enhanced the technical skills of team members
- I guided them to express technical content more logically and coherently to clients, resulting in improved client understanding and satisfaction
- This initiative not only boosted individual competencies but also fostered a more collaborative and effective team environment.
System Engineer
Unicomp Information Co. Ltd
09.2015 - 09.2020
- Delivered comprehensive presales support for Bluecoat, F5, and Infoblox, ensuring tailored solutions to meet client needs
- Successfully implemented advanced network security equipment, including WAF, DNS Security, Secure Web Gateway, and QPS, enhancing security for networks with up to 30 users
- Led and managed multiple high-impact projects, encompassing product evaluation, technical presentations, bidding support, product consultation, and troubleshooting for POC/Implementation of F5, Bluecoat, Symantec, and Infoblox
- Provided in-depth technical and sales training for resellers, enhancing their proficiency and ability to effectively promote and support products.
Pre-sales & Product Manager
MultiCom System Integrated Ltd
09.2009 - 04.2015
- Strategically developed and executed comprehensive product sales plans, encompassing the establishment of network monitoring architectures, completion of customer proof of concepts, and provision of expert guidance on technology and product competitive trends for network security solutions such as Bluecoat, Websense, FireEye, and Tenable
- Delivered exceptional product technical support, including both remote and onsite operational support and troubleshooting for Bluecoat, Websense, F5, and FireEye, ensuring optimal performance and reliability
- Possessed extensive experience in topology design, system development, and POC/implementation for Bluecoat Proxy, successfully serving over 10 clients
- Effectively managed multiple high-stakes projects, involving product evaluation, technical presentations, bidding support, product consultation, and troubleshooting for POC for Websense, FireEye, and Tenable
- Successfully intercepted a Red Team attack while maintaining Bluecoat products at TSMC, significantly boosting the company's Bluecoat sales market share in Hsinchu by 40%.
Product Engineer
NetFos Technology Corporation
10.2007 - 08.2009
- Provided technical support, product replacement, and POC/Implementation for Extreme Networks and Infoblox
- Successfully completed the Taipei MRT network extension project.
Education
Bachelor of Finance -
I-Shou University
Skills
Web Security
DNS Security
Technical Analysis
Technical Writing
Presales Support
Technical Support
Troubleshooting
Protocols: HTTP/HTTPS, DNS, TCP/IP
Technologies: Router, Firewall, Linux, VMware, Microsoft, Packet Analysis
Team Management
Project Management
Certification
Certified BCCPA/BCCPP/BlueKnight (Bluecoat/Symantec)
Timeline
Director
UNIFORCE
10.2020 - Current
System Engineer
Unicomp Information Co. Ltd
09.2015 - 09.2020
Pre-sales & Product Manager
MultiCom System Integrated Ltd
09.2009 - 04.2015
Product Engineer
NetFos Technology Corporation
10.2007 - 08.2009
Bachelor of Finance -
I-Shou University
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