Ryder Chang
Customer Service
Keelung,Taiwan
Summary
Adaptable professional with 19 years of experience and a proven knowledge of customer communications, relationship management, and sales supporter. Aiming to leverage skills to successfully fill the Customer Service position.
Overview
4
4
Languages
4
4
years of post-secondary education
18
18
years of professional experience
Work History
CS/OPERATION SPECIALIST
Philips Taiwan
Taipei, Taiwan
02.2020 - 05.2021
- Handle daily consumer requests, complaints and demands from emails, facebook messages and guide customers to correct contact windows.
- RMA handling: receive within-warranty exchange needs from various local service centers and book orders accordingly.
- Accounting: Use company internal system to generate monthly invoice for those shipped products.
- Daily shipping: Coffee machines from Department stores and ship per customer requests.
- Warehouse operation: To collect customer-used-products from service centers and make accounting adjustments accordingly. To monitor 3rd party company to properly handle returned parts.
CUSTOMER SERVICE
AMS AG
Taipei, Taiwan
06.2013 - 06.2017
- Ensure appropriate changes were made to resolve customers' problems.
- Refer unresolved customer grievances to designated departments for further investigation.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
CUSTOMER SERVICE
amcc
Taipei, Taiwan
10.2010 - 03.2013
- Handle global sample requests and shipping.
- Co-work with marketing managers to make sure pilot run, urgent shipping were made to potential customers in time to create new business opportunities.
SALES ASSISTANT
Paihaung Technology Co., Ltd
Taipei, Taiwan
03.2006 - 10.2010
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Contact fab side for wafer-order booking, shipping and receiving.
- Contact assembling houses for IC product production including test-run, mass production, manufacturing, QA issues and shipping to customers to back to office for label exchange.
- Coordinating between customer, assembling house, Fab and internal engineer if any quality issues.Build and maintain warehouse stock list.
- Assistant with accounting for requesting payments on time.
- Quarter visits to customers for maintaining solid relationships and listen for more suggestions.
ENGLISH SECRETARY
Golf Association of Republic of China, Keelung
Taipei, Taiwan
03.2002 - 01.2005
- English letters, brochures and oral meeting translation in office.
- On-site English translator for local international golf games or overseas golf tournaments.
- Assistant Taiwan amateur plays to apply for international tournaments including form fill-up, accommodation and flight booking.
- Assistant and chaperon Taiwan Team to go to North America for joining large amateur golf tournaments.
ENGLISH NEWS EDITOR
Yam.com
Taipei, Taiwan
02.2000 - 11.2002
- Browse dozens of English news from international news provider such as AP, AFP and Taiwan news for Technology, Business, Leisure, Sports and International news.
- Filter and select news most-accepted to Taiwan readers and put in website.Edit new photo and subtitles accordingly.Maintain news column reports during critical events such as Taiwan 921 earthquake and 2000 US presidential election.
Education
Associate of Arts - Foreign Languages And Literatures
TUNG HAI UNIVERSITY
Taichung City, TXG 07.1994 - 06.1998
Skills
SAP tool
undefinedHobbies: dancing, reading, watching movies and traveling
These hobbies make life balanced for they all make me feel happy and relaxed.
Timeline
CS/OPERATION SPECIALIST
Philips Taiwan
02.2020 - 05.2021
CUSTOMER SERVICE
AMS AG
06.2013 - 06.2017
CUSTOMER SERVICE
amcc
10.2010 - 03.2013
SALES ASSISTANT
Paihaung Technology Co., Ltd
03.2006 - 10.2010
ENGLISH SECRETARY
Golf Association of Republic of China, Keelung
03.2002 - 01.2005
ENGLISH NEWS EDITOR
Yam.com
02.2000 - 11.2002
Associate of Arts - Foreign Languages And Literatures
TUNG HAI UNIVERSITY
07.1994 - 06.1998
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