Sam Chen
Taipei City
Summary
Dynamic professional with a proven track record at Billion Electric Co., Ltd., excelling in crisis management and internal communications. Spearheaded cross-departmental collaborations to drive presidential initiatives and enhance organizational efficiency. Demonstrated policy analysis and volunteer management expertise, significantly improving customer satisfaction and staff performance.
Overview
8
8
years of professional experience
Work History
Special Assistant to the President
Billion Electric Co., Ltd.
10.2019 - Current
- Conducted weekly meetings between the Korean battery supplier and the in-house RD team to solve ongoing project issues.
- Coordinated with multiple departments to execute presidential initiatives effectively and efficiently.
- Facilitated rapid response efforts during crises or emerging situations by coordinating resources and gathering pertinent information for the President.
- Volunteered to help with special projects of varying degrees of complexity.
- Wrote reports and executive summaries.
Dancing Bed Specialist
Small Company in Taiwan
02.2017 - 09.2019
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Developed training materials to enhance staff proficiency and productivity.
- Evaluated customer needs and feedback to drive product and service improvements.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Education
Bachelor of Arts - Economics
National Taipei University
New Taipei City06-2015
Skills
- Crisis management
- Policy analysis
- Internal communications
- Volunteer management
Timeline
Special Assistant to the President
Billion Electric Co., Ltd.
10.2019 - Current
Dancing Bed Specialist
Small Company in Taiwan
02.2017 - 09.2019
Bachelor of Arts - Economics
National Taipei University
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